KTek Resourcing · 14 hours ago
ITIL Process Engineer
Dallas, TX
Contract
Onsite
Mid LevelKTek Resourcing is seeking an ITIL Process Engineer to manage the planning and coordination of system releases, changes, problems, and incidents. The role involves facilitating meetings, ensuring risk management, and tracking IT production changes to improve efficiency and service delivery.
Health CareHuman ResourcesMedicalStaffing Agency
Hiring Manager
Govind Singh Panwar
Responsibilities
Planning and coordination of all phases and activities involved in the release of a system or system update into the production environment
Facilitating release planning meetings with key stakeholders and support groups to identify proper sequencing of major and enterprise releases
Ensuring all the issues and risks are identified, understood, and dealt with in a manner that mitigates risk to scope and schedule
Gathering appropriate information based on the type of change being investigated
Associating related CIs, incidents, and services to the change request
Reviewing change plans and schedules. Planning activities include scheduling the change request, assessing risk and impact, creating plans, defining and sequencing the tasks needed to accomplish the change request, and scheduling people and resources for each task
Conducting CAB meeting
Tracking all IT production changes and reporting on completion rate, success rate, resources required, and production outages
Ensuring that the problems for which they are responsible, including the ones that have been identified within the Availability and Capacity Management processes, progress through the problem management process in a timely and prioritized fashion
Ensuring that the information entered in the problem investigations and known errors that they manage is accurate and complete
Verifying structural solutions and closing the known errors and problem investigations that they manage
Updating the problem investigation with relevant information and status changes
Monitoring day-to-day incidents getting created and assigning the tickets to appropriate teams if not assigned properly
Monitoring SLA’s for the incident and make sure that the ticket is not breached
Engaging with different teams and work with them in case of escalated or high priority incident on urgent basis
Qualification
Required
Planning and coordination of all phases and activities involved in the release of a system or system update into the production environment
Facilitating release planning meetings with key stakeholders and support groups to identify proper sequencing of major and enterprise releases
Ensuring all the issues and risks are identified, understood, and dealt with in a manner that mitigates risk to scope and schedule
Gathering appropriate information based on the type of change being investigated
Associating related CIs, incidents, and services to the change request
Reviewing change plans and schedules
Planning activities include scheduling the change request, assessing risk and impact, creating plans, defining and sequencing the tasks needed to accomplish the change request, and scheduling people and resources for each task
Conducting CAB meeting
Tracking all IT production changes and reporting on completion rate, success rate, resources required, and production outages
Ensuring that the problems for which they are responsible, including the ones that have been identified within the Availability and Capacity Management processes, progress through the problem management process in a timely and prioritized fashion
Ensuring that the information entered in the problem investigations and known errors that they manage is accurate and complete
Verifying structural solutions and closing the known errors and problem investigations that they manage
Updating the problem investigation with relevant information and status changes
Monitoring day-to-day incidents getting created and assigning the tickets to appropriate teams if not assigned properly
Monitoring SLA's for the incident and make sure that the ticket is not breached
Engaging with different teams and work with them in case of escalated or high priority incident on urgent basis
Company
KTek Resourcing
KTek Resourcing is a staffing and recruiting company specializing in healthcare, oil, and gas human resources staffing solutions.
Founded in 2006
201-500 employees
H1B Sponsorship
KTek Resourcing has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (1)
2021 (1)
Funding
Current Stage
Growth StageLeadership Team
K
Kshitij Kukreja
Chief Executive Officer
E
Esha Kukreja
President and Co-founder
Recent News
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