Yakima Valley Farm Workers Clinic · 3 days ago
Patient Benefit Coordinator
Yakima, WA
Full-time
Onsite
Entry Level
$18.47/hr - $22.62/hr
1+ years expYakima Valley Farm Workers Clinic is a leading community health center in the Pacific Northwest with over 40 clinics. The Patient Benefit Coordinator will assist patients with billing questions, provide information on medical insurance options, and help clients navigate the application process for medical coverage.
DentalHealth CareHealth InsuranceHospitalMedicalPharmaceuticalWomen's
Responsibilities
Responds to patient billing questions and assists patient with resolving any issues. Partners with the internal Billing department and the Medicaid Office as needed to resolve patient billing and insurance issues
Provides information to patients and clients on billing and payment practices
Provides information to patients regarding their individual bill including account activity and balance due
Reviews medical insurance options and eligibility requirements with clients including Managed Care plans and other special programs. Advises patients on how to utilize third party resources to secure necessary medical care
Assists clients with the application process for medical insurance coverage. Reviews eligibility requirements and obtains necessary information for the application. Files and tracks applications per guidelines, sending reports as needed
Educates clients on how to read and understand their medical insurance coverage. Assists clients with resolving any issues with their medical card or benefits covered by their card
Manages various work queues daily to ensure timely processing and completion of activities including insurance applications, discounts provided and Medicaid
Receives and assesses hardship and/or write-off requests. Prepares and submits adjustment requests as needed and forwards to the internal Billing department
Maintains current knowledge of any changes or updates regarding Managed Care programs, State Medicaid and/or Federal Medicaid
May perform Lead duties by acting as a liaison between line staff and the direct supervisor. Manages breaks, lunches, sick calls and overtime. Provides insights to leader regarding the skill level and performance of the employees. Responsible for providing training to new employees and existing staff when needed. Performs quality audits as directed
Performs other duties as assigned
Qualification
Required
High School Diploma or General Education Diploma (GED)
One year's experience with billing credit and/or patient benefits, preferably in a medical office (including Medical Front Office roles with a billing aspect)
Bilingual (English/Spanish) required at level 9
Affordable Care Act (ACA) Certification. Must pass the ACA exam within 90 days of employment
Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions
Ability to build effective relationships and interact with the patients, providers, and staff in a professional manner
Basic proficiency with a variety of computer programs, including Electronic Medical Records, Word, and Excel
Preferred
Experience in special programs, such as State Managed Care plans
Basic knowledge of medical terminology and medical billing insurance is desired
Benefits
100% employer-paid health insurance including medical, dental, vision, Rx, and 24/7 telemedicine
Profit sharing & 403(b) retirement plan available
Generous PTO, 8 paid holidays, and much more!
Company
Yakima Valley Farm Workers Clinic
Yakima Valley Farm Workers Clinic is one of the largest community health centers in the Pacific Northwest.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Andrea Cogburn
Senior Human Resources Business Partner
Jose Macias, MBA, SHRM-SCP
Senior Human Resources Business Partner
Company data provided by crunchbase