EXL · 2 months ago
Sr. AVP Account Manager - Retail & CPG Client Industry
United States
Full-time
Remote
Senior Level, Lead/Staff
$170K/yr - $210K/yr
9+ years expEXL is a leading data analytics and digital operations and solutions company. They are looking for an experienced Account Manager or Client Executive to manage and grow a strategic account in the retail and e-commerce space, requiring a deep understanding of digital marketplaces and proven experience in client relationship management.
AnalyticsBankingOutsourcing
Responsibilities
The Retail Client Partner will also work with other leaders within EXL to provide the best solutions that align with client’s strategic priorities and drive high value growth within client organizations through EXL’s data-led approach
Client relationship management and growth: manage assigned client relationships across retail and CPG
Grow revenue within the assigned portfolio to $30M+ by developing new relationships across multiple buying centers and increasing presence across client relationships
Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfillment of all commitments to the client
Account planning and governance: create the account plan including relationships required, opportunities to be pursued, price decisions, etc
Assistance with new logo acquisition – be able to bring new relationships and leverage existing relationships to help grow new logos
Qualification
Required
Bachelor's degree minimum and preferably post-graduate degree or MBA
Candidates must come from retail, e-commerce, or consumer packaged goods (CPG) backgrounds
Ideal candidates will have experience working for well known Retail/CPG companies at a corporate level client facing role, or alternatively from a BPO or professional services firms who have managed or sold into retail and CPG clients are also a good fit
Strong grasp of the taxonomy and business mechanics of the e-commerce ecosystem, including: Seller and buyer journeys, Product cataloging and content management, Fulfillment, logistics, and customer experience operations, Marketplace analytics, digital merchandising, and pricing strategies
Understanding of retail operations, omnichannel customer engagement, and how service delivery aligns with business KPIs like conversion, retention, and seller satisfaction
Account management / client engagement roles involving ongoing relationship management, solutioning, and growth responsibilities
Exposure to operations management, analytics, or transformation programs in the e-commerce or CPG context
Preference for those who have worked directly with business or operations leaders (not just IT or procurement)
Experience in selling or expanding BPO/managed services deals into retail or CPG clients (as opposed to selling software licenses or IT solutions)
Strong client presence and ability to engage senior stakeholders in retail/e-commerce environments
Consultative approach to identifying growth opportunities and shaping value propositions
Ability to collaborate across delivery, analytics, and transformation teams to drive account growth
Passion for understanding consumer behavior, digital commerce trends, and retail innovation
Company
EXL
EXL is a provider of Transformation and Outsourcing services to Global 1000 companies in multiple industries
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$150MKey Investors
The Orogen GroupFTV Capital
2018-10-02Post Ipo Debt· $150M
2006-10-20IPO
2004-12-01Series Unknown
Leadership Team
Rohit Kapoor
Chairman & Chief Executive Officer
Brad Burdick
SVP, Insurance Domain Platforms
Recent News
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2026-01-13
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2025-12-24
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2025-12-24
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