Infosys · 2 days ago
Deskside Support Analyst (EUC)
Marshalltown, IA
Full-time
Onsite
Entry, Mid Level
2+ years expInfosys is a global leader in next-generation digital services and consulting, and they are seeking a Deskside Support Analyst (EUC) to provide advanced onsite IT support for end-user devices and infrastructure. The role involves troubleshooting desktop/laptop issues, ensuring high availability of IT services, and collaborating with global IT teams to maintain and monitor end-user workstations.
ConsultingInformation ServicesInformation TechnologyIT ManagementSoftware
No H1B
Responsibilities
Troubleshooting desktop/ laptop issues
Providing advance onsite IT support for end-user devices and infrastructure
Ensure high availability of IT services through proactive maintenance, incident resolution, and collaboration with global IT teams
Maintaining and monitoring end-user workstations and productivity
Performing a variety of maintenance, software installations, and break-fix support tasks
Working closely with various teams to provide input on new functionality and system performance, capacity management
Installing, configuring, troubleshooting and maintaining desktop computers, Printers, peripheral equipments, and software within established standards and guidelines
Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers
Provide executive support for clients/vendors to resolve technical issues and manage audio-visual, conferencing, and technologies
Hands on experience with L1 level network troubleshooting and resolution for LAN Connectivity
Knowledge of Office 365 support, DHCP, DNS etc
Strictly adhere to defined Service Level Agreements (SLA’s) and Documenting incidents, problems, and resolutions for future reference and for the knowledge base
Support recurring meetings, events, and after-hours activities as required
Qualification
Required
Candidate must be located within commuting distance of Marshalltown, IA or be willing to relocate to the area. This position may require travel in the US
Bachelor's degree or foreign equivalent required. Will also consider three year of relevant work experience in lieu of every year of education
At least 2 years of Information Technology experience
At least 2 years of experience supporting EUC devices in IT Infrastructure function
Hands & Feet Support for Data Center (Physical Servers, Compute, application, Storage, Backup, Network devices.)
Hands on experience on reboot, console connection for Remote Access, Cable/SFP Removal/Insert, Cable Replacement, Server mounting/movement, Racking/Stacking, etc
Experience on Installing, configuring, troubleshooting and maintaining desktop computers, Printers, peripheral equipments, and software within established standards and guidelines
Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers
Provide executive support for clients/vendors to resolve technical issues and manage audio-visual, conferencing, and technologies
Hands on experience with L1 level network troubleshooting and resolution for LAN Connectivity
Knowledge of Office 365 support, DHCP, DNS etc
Must have knowledge of typical desktop applications, (Outlook, MS Teams, Skype, SharePoint, MS Office)
Support recurring meetings, events, and after-hours activities as required
Strictly adhere to defined Service Level Agreements (SLA's) and Documenting incidents, problems, and resolutions for future reference and for the knowledge base
Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time
Preferred
Planning and Co-ordination skills
Good Communication and Analytical skills
Ability to work in team in diverse/ multiple stakeholder environment
Experience and desire to work in a Global delivery environment
Benefits
Medical/Dental/Vision/Life Insurance.
Long-term/Short-term Disability.
Health and Dependent Care Reimbursement Accounts.
Insurance (Accident, Critical Illness, Hospital Indemnity, Legal).
401(k) plan and contributions dependent on salary level.
Paid holidays plus Paid Time Off.
Company
Infosys
Infosys is a technology company that offers consulting, outsourcing, cloud infrastructure, program management, and software services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$200MKey Investors
ChrysCapital
2012-12-12IPO
2008-07-10Post Ipo Equity· $200M
Leadership Team
Salil Parekh
Chief Executive Officer and Managing Director
Anant Adya
Executive Vice President
Recent News
2026-01-22
PR Newswire UK
2026-01-20
2026-01-17
Company data provided by crunchbase