First American · 2 weeks ago
Specialist, MMS
CAN, New Brunswick, Moncton
Full-time
Hybrid
New Grad, Entry Level
$48K/yr - $57K/yrFirst Canadian Title Company Limited is a company committed to the success of each employee and fostering a diverse and inclusive environment. As an MMS Specialist, you will manage mortgage transactions, collaborate with partners, and ensure compliance with policies while enhancing the client experience.
Financial ServicesInsuranceProperty InsuranceReal EstateReal Estate Investment
Responsibilities
Apply strong analytical skills to assess and resolve issues related to loan documentation, underwriting, and closing processes
Propose practical and effective solutions to streamline processes, enhance client experience, or reduce operational bottlenecks
Participate in the design, implementation and delivery of training
Work closely with internal teams (underwriting, operations, compliance) and external partners (lenders, brokers, clients) to facilitate the progress of mortgage files
Effectively manage service levels, even during peak periods, and ensure that both customer satisfaction and operational efficiency are maintained
Address and resolve all customer inquiries, in a professional and efficient manner, always responding to the customer’s needs ensuring a positive customer experience
Ensure compliance with company policies, industry regulations, and risk management protocols throughout the mortgage process by keeping current with required training
Qualification
Required
Law Clerk, Real Estate or Mortgage experience is preferred
Strong customer service skills with a focus on building relationships, ownership and engagement
Excellent communication, organization and time management skills
Thorough, accurate and focused in a high paced environment producing high quality work
Team player who can work with minimal supervision
Ability to exercise sound independent judgment in a wide range of situations and exhibit creative thinking and problem solving
Benefits
Comprehensive benefits that include Employee and Family Assistance Program (EFAP) and Wellness Essentials
Group retirement savings plan with company match
Paid holidays and generous paid time off
Hybrid work arrangements
Paid volunteer opportunities and charitable donation matching
Employee recognition programs that include referral incentives
Potential for performance-based incentives
The opportunity to participate in our stock purchase plan
And more!
Company
First American
First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment.
Founded in 1889
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$450M2024-09-23Post Ipo Debt· $450M
2010-06-01IPO
Leadership Team
Jody Mulkey
Chief Technology Officer
Mary Cruse
Sr. Director - IT Customer Service
Recent News
2026-02-02
2026-01-22
Company data provided by crunchbase