DoorDash · 2 days ago
Associate Manager, Customer Success (NAM SMB)
Austin, TX
Full-time
Onsite
Mid, Senior Level
$98K/yr - $144K/yr
2+ years expDoorDash is a technology and logistics company dedicated to empowering local economies. They are seeking an Associate Manager for their Customer Success team to lead SMB Customer Success Managers in North America, focusing on enhancing client experience and driving strategic initiatives.
AppsDeliveryE-Commerce PlatformsFood DeliveryOnline Portals
Responsibilities
Mentor, inspire and grow our team of high-performing Customer Success Managers in North America
Develop best practices, user adoption, and retention strategy for your team
Partner with Onboarding and Sales to ensure successful implementations and smooth transitions to Customer Success
Track account performance and health through engagement data (via tools like Looker) to identify churn risk and work proactively to eliminate that risk
Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements
Qualification
Required
Prior experience in Customer Success, Account Management, or related customer-facing position within top-tier SaaS company
2+ years people management and development experience; demonstrated leadership through accountability, continuous training, and coaching
Experience in a high-growth, fast paced team environment
Proven track record of conducting quantitative analysis to derive insights and implement growth strategies
Strong experience with Salesforce, Looker, and Gainsight (or other Customer Success Platform)
Benefits
401(k) plan with employer matching
16 weeks of paid parental leave
Wellness benefits
Commuter benefits match
Paid time off
Paid sick leave in compliance with applicable laws
Medical, dental, and vision benefits
11 paid holidays
Disability and basic life insurance
Family-forming assistance
Mental health program
Company
DoorDash
DoorDash is a food delivery platform that connects customers with local and national businesses. It is a sub-organization of DoorDash.
10001+ employees
H1B Sponsorship
DoorDash has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (530)
2024 (510)
2023 (413)
2022 (612)
2021 (439)
2020 (126)
Funding
Current Stage
Public CompanyTotal Funding
$5.22BKey Investors
Durable Capital PartnersT. Rowe PriceDarsana Capital Partners
2025-05-27Post Ipo Debt· $2.75B
2020-12-09IPO
2020-06-11Series H· $400M
Leadership Team
Tony Xu
CEO and Co-founder
Stanley Tang
Co-Founder / Chief Product Officer
Recent News
2026-01-22
Business Wire
2026-01-21
Company data provided by crunchbase