IDEMIA Public Security · 4 hours ago
Field Service Technician I
Lansing, MI
Full-time
Onsite
New Grad, Entry LevelIDEMIA Public Security is a leading provider of secure biometric-based solutions, transforming public and private organizations globally. They are seeking a Field Service Technician I to support field service and repairs operations, ensuring compliance with customer contractual requirements and maintaining field equipment.
Information Technology & Services
Responsibilities
This role will require travel and at times will require overnights to complete a task. If there are no scheduled activities from the day prior, you will start from your residence awaiting service calls or assignments based on management or customer request
You will be assigned to a supervisor who oversees the project you will be supporting
You will be compensated for overtime that falls outside of business hours
You maybe be part of a compensated rotating on-call schedule that at times will be responsible for responding on nights and weekends
Support the day-to-day field service and repairs operation to maintain compliance to the Customer(s)’ contractual SLA requirements
Responsible for overseeing the maintenance and repair of field equipment including computers, cameras, printers, UPS, signature pads, scanners and fingerprint capture devices, and ensuring that company assets are tracked and safeguarded
Act as liaison between the IDEMIA operations team and the Customer(s)’ operational personnel
Provide/manage hardware and software support and maintenance
Control/manage consumable and spare parts inventory at levels defined by management
Support new additional customer operations as needed
Assist with hardware and software upgrades to field equipment
Triage customer issues via phone and remote desktop connection as needed or when not engaged with other duties such as being out on a service call
Interface with and support personnel at IDEMIA for the diagnosis and repair of problems with field equipment hardware and software
Willingness to travel long distances daily (in & out of state driving, potential for overnight stays) as needed
Willingness to be on-call (cell phone) and prepared to travel during business hours
Ability to vary work hours to meet company commitments
Good communications skills email and verbal
Qualification
Required
YOU MUST BE LOCATED IN ANN ARBOR, LANSING OR DETROIT AREA
Willingness to travel long distances daily (in & out of state driving, potential for overnight stays) as needed
Willingness to be on-call (cell phone) and prepared to travel during business hours
Ability to vary work hours to meet company commitments
Good communications skills email and verbal
Capable of following documented procedures to install and maintain custom hardware components using support tools such as schematics, operating manuals, and technical documentation
Able to gather, organize, analyze, and troubleshoot basic network issues; employ support tools to trace network connectivity issues, diagnose problems, and escalate to proper IT professional for resolution
Ability to triage and support customers via phone in support of assigned programs
Good customer service and communication skills
Preferred
A+ certification or similar experience is preferred
Basic familiarity with TCP/IP networking and troubleshooting
Knowledge of Active Directory, SQL, Backups, Networking, a plus
Company
IDEMIA Public Security
As our world becomes increasingly digitally connected, personal identity and security only become more important.
Founded in 1984
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Donnie Scott
Chief Executive Officer
Doug Harvey
Chief Technology Officer
Company data provided by crunchbase