Transcarent · 1 week ago
Director of Product, Service Delivery
United States
Full-time
Remote
Director/Executive
$165K/yr - $205K/yr
7+ years expTranscarent is a company focused on creating a leading personalized health and care experience. The Director of Product for Service Delivery will own the strategy and execution of internal tools to enhance service delivery, leading a team of product managers and collaborating with various departments to improve operational efficiency and Member satisfaction.
Health CarePersonal HealthSoftware
Responsibilities
Set the vision and product roadmap for the Service Delivery tooling domain, building a multi-year strategy to drive scalability, operational efficiency, and cross-functional visibility that keeps the Member first
Lead a team of product managers, fostering their growth and ensuring the team executes effectively
Partner with engineering, design, clinical, and operations leadership to identify high-impact opportunities and ship features that improve how our teams deliver care
Serve as the connective tissue between frontline users and executive leadership, translating operational realities into strategic priorities
Navigate complex tradeoffs across competing priorities, technical constraints, and business needs, and articulate clear recommendations to senior leaders
Act as a strategic thought partner across the company, educating stakeholders and building shared understanding of our capabilities
Champion the importance of internal tooling across the company, helping others see that investing in our people's tools is investing in Member outcomes
Qualification
Required
7-10 years of prior product management experience with internal tools and service delivery optimization
3+ years of experience managing high-performing product managers focused on driving internal efficiency and service quality
Bachelor's Degree in a STEM related field or equivalent professional experience
Proven ability to influence decision-making at all levels across an organization
Familiarity with enterprise software development in a B2B2C environment including an understanding of how to build platforms that scale
Naturally curious individuals who enjoy discovering how things work and finding ways to improve upon them
Humble attitudes and a penchant for solving hard problems
Preferred
Experience in startup environments is a plus!
Benefits
Competitive medical, dental, and vision coverage
Competitive 401(k) Plan with a generous company match
Flexible Time Off/Paid Time Off, 12 paid holidays
Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance
Mental Health and Wellness benefits
Company
Transcarent
Transcarent is a provider of a healthcare platform that facilitates improved outcomes and cost-effective decisions.
1001-5000 employees
H1B Sponsorship
Transcarent has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (2)
2022 (2)
2021 (2)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$905M2025-04-08Series D· $481M
2024-05-02Series D· $126M
2022-01-11Series C· $200M
Leadership Team
Glen Tullman
Chief Executive Officer
Praful Kaul
Chief Technology Officer
Recent News
2026-01-22
2026-01-16
Company data provided by crunchbase