Robert Half · 1 hour ago
Help Desk Specialist
Charlotte, NC
Contract
Hybrid
New Grad, Entry, Mid, Senior Level
$18/hr - $36/hr
0+ years expRobert Half is the world’s first and largest specialized talent solutions firm, connecting highly skilled technology professionals with organizations that need their expertise. They are seeking Help Desk / IT Support professionals at Levels I, II, and III to provide technical assistance and troubleshooting for internal employees and external customers.
ConsultingHuman ResourcesRecruitingSecurity
Responsibilities
Serve as first-line or escalated support for end users via phone, email, chat, or ticketing systems
Troubleshoot hardware, software, network, and peripheral issues
Manage and document incidents, service requests, and resolutions in ticketing tools (e.g., ServiceNow, Jira, Zendesk)
Perform user account administration (Active Directory, Azure AD, O365/Exchange, VPN access)
Support desktop/laptop builds, imaging, deployments, and upgrades
Escalate complex issues to Tier II/III teams as needed
Follow ITIL-based processes and meet defined SLAs
Provide white-glove customer service and clear technical communication
Qualification
Required
0–2 years of IT support experience for Help Desk I
Strong customer service skills and basic technical troubleshooting for Help Desk I
Exposure to Windows, O365, and basic networking concepts for Help Desk I
2–4+ years of hands-on IT support experience for Help Desk II
Experience with escalations, AD administration, and endpoint management for Help Desk II
Ability to resolve more complex desktop and application issues independently for Help Desk II
4+ years of experience in enterprise IT support environments for Help Desk III
Advanced troubleshooting, mentoring junior staff, and handling escalations for Help Desk III
Experience supporting infrastructure, networking, or systems teams for Help Desk III
Company
Robert Half
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10001+ employees
H1B Sponsorship
Robert Half has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (31)
2022 (32)
2021 (18)
2020 (22)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Keith Waddell
President and CEO
Paul Gentzkow
President and Chief Executive Officer, Talent Solutions
Recent News
EIN Presswire
2025-04-14
Company data provided by crunchbase