Empower AI · 5 days ago
Network Operations Manager (NWM)
US-DC-Washington
Full-time
Onsite
Senior Level
5+ years expEmpower AI is a company focused on providing AI solutions for government agencies, and they are seeking a Network Operations Manager to lead a team in the operations and maintenance of critical IT systems for the Department of State. The role involves overseeing network operations, training staff, and collaborating with engineers to enhance network functionality.
Information ServicesInformation TechnologySoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Responsible for the day-to-day network operations in the CA Service Center
Responsible for the training, staffing, and operational efficiency of the application support team
Collaborate with Engineers and Product Managers to implement functionality
Ability to meet deadlines and satisfy requirements from other Engineers and Product Management
Monitors network hardware operations to ensure properly set configuration options
Plans implementation of enhancements and upgrades to the network
Performs cost/benefit studies of network configurations and recommends enhancements
Directs the acquisition, installation and testing of network hardware
Advises network users of hardware requirements, configurations and limitations
Isolates, resolves or circumvents network problems
Instructs operations personnel on use of new equipment
Initiates and coordinates repair of vendor-owned equipment
Maintains contact with vendors during problem restoration and advises customer and management of restoration status
May supervise lower-level staff if required
Performs other related duties as assigned
Qualification
Required
BA/BS in information technology or related discipline or equivalent experience
A minimum of five (5) years of experience supporting global network systems and subsystems; troubleshooting a wide range of LAN, Multi-Protocol Label Switching (MPLS), WAN, and network/service availability, and making recommendations for system fixes and enhancements
A minimum of five (5) years of experience leading teams of network operations/engineering staff with skills applicable to a project environment similar in size, scope, and complexity to the requirements of this task
Possesses a Cisco Certified Network Associate (CCNA) certification
Possesses a Top Secret clearance
Preferred
Demonstrated experience with risk management and making recommendations for leveraging network installations and reducing operation costs
Demonstrated experience operating networks supporting systems deployed in the cloud
A minimum of three (3) years working experience supporting and troubleshooting firewall appliances and rulesets and working with firewall solutions such as Palo Alto or Stonegate devices
Possesses an ITIL Foundations Level Certification (or higher)
Company
Empower AI
Empower AI helps federal agency leaders elevate their workforce productivity.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2017-08-15Acquired
Leadership Team
Jeff Bohling
Chief Executive Officer
Paul Harrington
Executive Vice President, Chief Growth Officer
Recent News
Morningstar.com
2025-07-24
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