Fairmont Hotels & Resorts · 13 hours ago
Spa Reception Agent - Full Time
Austin, TX
Full-time
Onsite
New Grad, Entry LevelFairmont Hotels & Resorts is a leading luxury hotel brand with properties worldwide, including Fairmont Austin, which is the largest luxury property in Austin. The Spa Reception Agent will provide professional and engaging service, assist with spa operations, and create a welcoming atmosphere for guests while ensuring adherence to health and safety standards.
HospitalityResorts
Responsibilities
Consistently offers professional, engaging and friendly service
Assist in the operation of all spa departments and to have knowledge of all Spa treatments
Create a welcoming atmosphere for guests during check in and check out
Maintain a high level of professionalism in all aspects of job performance
Host guests through the facility and familiarize them with the surroundings while explaining the Fairmont Spa story
Guide the guests towards their specific needs when making reservations and offer multiple treatment bookings and up-sells
Communicate all changes, cancellations and additions to the Spa Leadership team
Promote a safe working environment by adhering to Hotel health and safety standards
Process transactions and adjustments daily
Accept responsibility for cash drawer and ensure it balances at close of shift
Perform any duties and responsibilities as assigned, including check lists
Follow departmental policies and procedures
Follow all safety and sanitation policies
Direct Members and Guests to appointments and assist them with the use of sauna, steam, whirlpool etc
Qualification
Required
Consistently offers professional, engaging and friendly service
Assist in the operation of all spa departments and to have knowledge of all Spa treatments
Create a welcoming atmosphere for guests during check in and check out
Maintain a high level of professionalism in all aspects of job performance
Host guests through the facility and familiarize them with the surroundings while explaining the Fairmont Spa story
Guide the guests towards their specific needs when making reservations and offer multiple treatment bookings and up-sells
Communicate all changes, cancellations and additions to the Spa Leadership team
Promote a safe working environment by adhering to Hotel health and safety standards
Process transactions and adjustments daily
Accept responsibility for cash drawer and ensure it balances at close of shift
Perform any duties and responsibilities as assigned, including check lists
Follow departmental policies and procedures
Follow all safety and sanitation policies
Direct Members and Guests to appointments and assist them with the use of sauna, steam, whirlpool etc
Benefits
Paid time off
Medical, Dental and Vision Insurance, 401K
Complimentary shift meal
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies and Educational Assistance for further development
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee
Company
Fairmont Hotels & Resorts
Located in the heart of each destination we call home, a stay at any Fairmont hotel is truly unforgettable.
Founded in 1907
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2015-11-25Acquired
Leadership Team
Isabel Chung
Executive Chef - Fairmont Empress
Recent News
2026-01-11
The Magnificent Mile Association
2025-11-11
Business Insider
2025-11-08
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