Davenport University · 1 day ago
(Student) IT Help Desk-Hope Network
Michigan, United States
Internship
Onsite
Intern
$18/hr - $18/hrDavenport University is a long-standing institution dedicated to providing quality education and supporting student success. The (Student) IT Help Desk position involves providing Level One Help Desk support to approximately 3000 users, addressing both phone and email inquiries while maintaining a focus on customer service.
EducationHigher EducationUniversities
Responsibilities
Acts as Level One Help Desk Support for approximately 3000 users
Provides both phone and email support
May work with (or have access to) HIPAA privacy classified information
Reads, classifies, responds to, or re-assigns incoming Helpdesk Requests to either Technical Services Team or Business Applications Team
Processes approximately 30 to 50 Help desk Requests Tickets a day
Remotely connects to end user’s PC to fix problems
Help out Inventory Team to keep track of PC parts that are being deployed
Additional duties as assigned
Qualification
Required
Must be comfortable with Microsoft (MS) Windows XP and 7 operating systems (some 8)
High School Diploma or GED equivalent
Must be enrolled in a minimum of 6 credit hours as an undergraduate student or 3 credit hours as a graduate student while meeting the standards of academic progress
Must be work study eligible
In-depth understanding of MS Office 2007 products (Word, Excel, Power Point)
Must know basics about MS Exchange and Outlook email. Will train on how to setup user account
Able to remotely setup printers/scanners
Remotely install and configure software
Remotely connect and diagnose PC/hardware/Windows problems
Exceptional Customer Service and a love for working with people is a must
Business office environment. Prolonged sitting and standing. Use of personal computer and telephone (eye and hand strain)
Some travel between locations may be required (own transportation). No regular lifting requirements, occasional lifting up to 35 pounds
Preferred
Having own transportation for occasional delivers local to Grand Rapids is a plus
Company
Davenport University
Davenport University, Grand Rapids is a school in Grand Rapids.
Founded in 1866
1001-5000 employees
H1B Sponsorship
Davenport University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (1)
2022 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$4MKey Investors
National Science Foundation
2019-09-19Grant· $4M
Leadership Team
Jason Russell
CEO
Anthony Anderson
Executive Vice President/CFO
Recent News
Company data provided by crunchbase