Vatica Health · 1 week ago
Technical Implementation Manager
United States
Full-time
Remote
Mid, Senior Level
$80K/yr - $90K/yr
5+ years expVatica Health is seeking a highly motivated and technically skilled Technical Implementation Manager to lead enterprise customer implementations from onboarding through go-live. This role serves as the primary technical and project management liaison between customers and internal teams, focusing on data onboarding, validation, integration, and customer adoption.
Health CareInformation Technology
Responsibilities
Serve as the primary point of contact during onboarding and implementation, building trusted relationships with enterprise customers
Develop and manage end-to-end implementation plans, including timelines, milestones, dependencies, and risk mitigation
Lead customer-facing change management initiatives related to data, workflows, and implementation processes
Coordinate cross-functional teams to ensure smooth, timely go-lives and reduced time-to-first-value
Work with clients on finalizing business decisions and measures selection for their tenancy
Guide customers through data Kick-off/onboarding, validation, and integration to ensure clean, accurate historical & incremental data
Review and validate incoming data files, confirm mapping logic, and identify data quality, formatting, or logic issues
Investigate and resolve data-related issues during pre-implementation using structured analysis and file-based validation
Act as the technical liaison between customer-facing teams and offshore product development and implementation/technical support teams
Translate complex technical concepts into clear, actionable insights for both technical and non-technical stakeholders
Deliver implementation training, workshops, and documentation to support customer adoption
Maintain and improve implementation knowledge base articles, SOPs, and educational resources
Own incident triage during implementation, driving issues from investigation through resolution
Partner with product, engineering, QA, sales, and support teams to improve implementation processes and platform stability
Track implementation KPIs and customer adoption metrics, using data-driven insights to identify opportunities for improvement
Qualification
Required
Bachelor's degree (BA/BS) in a relevant discipline
5+ years of experience in healthcare administration, healthcare technology, or healthcare SaaS
Experience working with Health Plans, Independent Physician Associations (IPAs), Management Service Organizations (MSOs), and/or value-based care programs
Strong project management skills with the ability to manage multiple implementations concurrently
Strong analytical and problem-solving skills, particularly related to data validation and integration
Excellent written and verbal communication skills, with the ability to engage both technical and non-technical audiences
Hand-on working experience in data analysis using UNIX and MYSQL
Willingness to collaborate with international teams as needed and work in extended office hours
Benefits
Competitive salary based on your experience and skills - we believe the top talent deserves the top dollar
Bonus Potential (based on role and is discretionary) - if you go above and beyond, you should be rewarded
401k plans- we want to empower you to prepare for your future
Room for growth and advancement- we love our employees and want to develop within
Comprehensive Medical, Dental, and Vision insurance plans
Tax-free Dependent Care Account
Life insurance, short-term, and long-term disability
Excellent PTO policy (everyone deserves a vacation now and then)
Great work-life balance environment- We believe family comes first!
Strong supportive teams- There is always a helping hand when you need it
Company
Vatica Health
Vatica Health is an innovative healthcare technology company that has developed a unique blend of proprietary technology and clinical teams.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$1.23M2018-04-03Acquired
2013-11-18Series Unknown· $1.23M
Leadership Team
Cory Kirspel
Chief Technology Officer
Carmen Andreoli
Chief Information Security Officer, SVP of Information Technology
Recent News
Vatica Health Inc.
2025-11-10
2025-07-18
Business Wire
2025-07-17
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