Intercom · 1 week ago
People Systems Analyst
San Francisco, CA
Full-time
Hybrid
Mid Level
$138K/yr - $172K/yr
3+ years expIntercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. They are seeking a People Systems Analyst to manage and maintain their HRIS platform, ensuring optimal performance and streamlining HR processes while collaborating with various stakeholders and enhancing HR data accuracy and reporting capabilities.
CRMMarketing AutomationSaaSSales Automation
Responsibilities
Administer and maintain the HRIS platform (Workday), ensuring data integrity, system reliability, and smooth functionality. Serve as technical specialist for Workday Core HCM, Payroll, Benefits, Compensation, Absence, Time Tracking, Security, Reporting and Dashboards
Manage user access and permissions to ensure data security and privacy compliance
Demonstrates understanding with system architectures, process flows, and integrations involving various applications
Partner with cross functional teams to gather requirements, design, test, and implement solutions for the business
Collaborate with partner teams (People and IT teams) to configure and optimize HRIS modules, workflows, and data fields to align with business requirements
Provide end-user support, troubleshooting, and issue resolution for Workday-related queries
Develop and maintain custom reports, dashboards, and data visualizations to provide insightful HR metrics and analytics to stakeholders
Ensure HRIS compliance with relevant data protection and privacy regulations (e.g., GDPR, CCPA)
Monitor and audit HR data regularly to maintain data accuracy and integrity, implementing necessary corrections as needed
Stay updated on Workday updates and industry best practices to enhance system security and compliance
Provide training and support to HR staff and end-users on HRIS functionalities and best practices
Act as a subject matter expert on HRIS-related inquiries and troubleshoot any technical issues that arise
Support HRIS system upgrades, work with vendors and internal teams to plan and execute the upgrade process smoothly
Support the implementation of new HRIS modules or features, ensuring successful adoption and utilization by stakeholders
Qualification
Required
Proven experience (typically 3+ years) as a Workday Administrator or in a similar role
Strong understanding of HR processes and workflows, with the ability to translate business requirements into HRIS solutions
Strong proficiency with Workday and experience with related people systems (Greenhouse, Lattice, Pave, etc)
Excellent analytical and problem-solving skills, with a keen eye for data accuracy and attention to detail
Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
Project management skills, capable of handling multiple initiatives and meeting deadlines in a fast-paced environment
Preferred
Workday Certification(s) is highly desirable
Benefits
Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!
Company
Intercom
Intercom is a software company that creates modern customer service software that redefines how businesses support their customers.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$240MKey Investors
Kleiner PerkinsIndex VenturesICONIQ Growth
2018-03-27Series D· $125M
2016-04-07Series C· $50M
2015-08-26Series C· $35M
Leadership Team
Eoghan McCabe
CEO, Chairman, and Co-founder
Ciaran Lee
Co-Founder
Recent News
2025-10-31
Company data provided by crunchbase