Bastian Solutions · 1 day ago
On-site Controls Support Engineer
Indianapolis, IN
Full-time
Onsite
Mid LevelBastian Solutions is a material handling and robotics system integrator providing automated solutions for various industries. The Controls Support Engineer's primary responsibility is to provide customer support, including troubleshooting and on-site assistance, while also developing the customer support program and ensuring customer satisfaction.
Information TechnologyLogisticsManufacturingRoboticsWarehouse Automation
No H1B
Responsibilities
Be the first point of contact for all Bastian Solutions support calls and tickets. Build up the support program to develop standard practices and procedures for support calls, orders, warranty, etc
Customer service, satisfaction, and goodwill during implementation and during support (as measured by our customers: repeat business and reputation)
Communicate with other Bastian team members effectively. Keep your manager advised of schedule. Check and use voice mail / e-mail diligently. Maintain the team relationship
Willingness to step up and assist other positions within Bastian Solutions
Communicate strategic information regarding suppliers and customers
Become expert on equipment, suppliers, and applications
Work with manager to develop processes to help support our team’s growth
Be part of the rotating 24/7 on-call Support Program (approx. once every 2 months)
Working with 3rd party vendors to quote additional support (onsite visits)
Timely completion of all reports and logs to include time and expenses reports
Deliver small Support projects under budgeted time/hours and hardware cost
Any and all job duties as assigned
Qualification
Required
BS in Engineering (Electrical or Mechanical) or technical discipline
PLC/VLC programming experience
HMI programming experience
Hands-on mechanical capabilities
Extremely computer literate with MS Office products
Able to be onsite in Avon, IN
Must be legally authorized to work in the U.S. and not require sponsorship currently or in the future
Preferred
Panel design preferred
AutoCAD experience preferred
Material Handling or Automation experience preferred
Benefits
Health, Dental, and Vision Insurance
401(k) Retirement Plan with a company match
Vacation/Holiday Pay
Tuition Reimbursement
Flexible Work Schedules
Volunteer Work
Professional Associations, Conferences and Subscriptions
Company Meetings & Events
Company
Bastian Solutions
Improve your warehouse design and operations with our innovative material handling solutions.
Founded in 1952
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Aaron Jones
President and CEO
Eric Cameron
VP of Software
Recent News
2025-08-15
2025-08-13
2025-08-05
Company data provided by crunchbase