Akron-Canton Regional Foodbank · 1 week ago
Manager, Volunteer & Guest Experience
Akron, OH
Full-time
Onsite
Mid Level
$58K/yr - $62K/yr
3+ years expThe Akron-Canton Regional Foodbank is dedicated to ending hunger through a diverse and collaborative workplace. They are seeking a dynamic leader to oversee the volunteer program, ensuring a welcoming and inspiring experience for all volunteers and guests across all Foodbank locations and events.
Food and BeverageNon ProfitSocial
Responsibilities
Oversee all volunteer and guest activities in all Foodbank locations to ensure each person has a gold-star experience. This includes any offsite venues where volunteers may be needed, e.g. special events
Welcome visitors with friendliness and positivity and work collaboratively with other Foodbank staff to ensure all guests (neighbors, volunteers, vendors, network partners, outside groups, etc.) are met with an exceptional first impression and experience. This also includes resolving conflicts should they arise
Create and lead an organization-wide strategy for overall volunteerism at the Foodbank. This includes creating volunteer-related strategic outcomes and metrics to be used for all volunteer activities
Assist in volunteer scheduling and recruiting to fill volunteer positions for individuals and groups while ensuring all critical roles are filled
Create training materials and job descriptions for volunteer roles and assist with training volunteers. Be ready and willing to jump into any volunteer role to fill in as needed. This may include powered equipment training, such as utilizing pallet jacks
Coordinate volunteer projects between volunteer center staff, pantry staff, operations, and any other Foodbank department requesting volunteer support
Oversee the coordination of scheduling and hosting of outside groups that wish to use Foodbank meeting spaces and collaborate with staff to ensure the guest experience meets the highest standards. This may include helping to coordinate the volunteer experience, tours, room setup, A/V equipment, supplies, etc. It may include scheduling and coordinating a Foodbank staff member to welcome the group or give a brief presentation
Routinely evaluate current processes and procedures (SOP’s) and recognize opportunities for improvement. Gather feedback from current volunteers to gain insight on opportunities
Coordinate all external communications with volunteers and guests in partnership with the marketing department
Coordinate all internal communications related to volunteers and outside groups including portfolio holders, safety and security considerations, facility and/or parking requirements, etc. This could also include coordinating with leadership for VIP guests or board members
Foster relationships to discover connection to our mission among volunteers to further their engagement potential. This includes stewarding volunteers who express the desire to engage further in their philanthropy. Collaborate with gift officers accordingly. Lead process for selecting annual volunteers of the year
Supervise reception staff to ensure all guests and volunteers experience excellent customer service. This includes coordinating coverage during breaks as well as training other staff or volunteers to cover reception when needed
Provide support for Foodbank events both onsite and offsite as well as during business hours and outside of business hours
Act as an upstanding Foodbank representative in the community and work collaboratively with other Foodbank employees
Independently manage special projects as assigned and perform other duties as required
Qualification
Required
3-5+ years relevant experience
Skilled in cultivating a positive, collaborative team environment by supporting diverse workstyles and guiding staff toward shared goals
Demonstrates a balanced leadership approach that combines empathy, clear communication and consistent accountability to maintain high standards of service and performance
Experience in project management, judgment, and decision-making skills, proficient in managing multiple projects and attention to detail in a fast-paced work environment
Ability to anticipate project needs, discern work priorities with little supervision, and be willing to work occasional evenings and weekends
Possess interpersonal skills that lead to strong and authentic relationships both internally across Foodbank departments and externally throughout the community
Provide outstanding customer service and act as an enthusiastic professional representing the Foodbank
Demonstrate clear and concise verbal and written communication competencies including confidence in delivering presentations and speaking to all group sizes
Exhibit strong analytical skills with the ability to apply strategic and creative thinking
Possess confidence in using and learning various forms of technology and digital platforms
Ability and willingness to travel primarily within the 8-county service region but also including occasional out-of-state conferences, seminars or workshops
Ability to follow All American Institute of Baking, Feeding America, Food and Drug Administration, United States Department of Agriculture, Occupational Safety Hazard Administration, and Foodbank (standard operating procedures and employee handbook) standards and safety regulations
Preferred
Bachelor's degree preferred
Benefits
Competitive benefits
9 paid Holidays
Generous paid time off program that begins on day one
Company
Akron-Canton Regional Foodbank
Akron-Canton Regional Foodbank provides food and other essential products to food pantries, shelters, and other hunger-relief programs.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Brooke C.
Partner Relations Coordinator
Nathan Kreis
Senior Manager, Network Partners
Recent News
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2025-10-01
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