Zachary Piper Solutions · 9 hours ago
Service Desk Lead
Brunswick, GA
Full-time
Onsite
Senior Level
$80K/yr - $90K/yrZachary Piper Solutions is seeking a Service Desk Lead for a leading provider of digital transformation and technology services. The Service Desk Lead will deliver the frontline IT experience for trainees, instructors, leaders, and partner agencies during fast‑paced training environments.
GovernmentInformation ServicesInformation TechnologySoftware
Responsibilities
Lead Service Desk and Workspace Support operations in alignment with ITIL best practices
Oversee incident, request, problem, and knowledge management leveraging Ivanti platforms
Ensure swift response and support continuity during live training events and surge periods
Advance service maturity by developing and executing Continual Service Improvement Plans
Manage staffing, escalation handling, performance metrics, and overall user experience
Act as the primary liaison between IT operations and FLETC leadership
Qualification
Required
Demonstrated leadership and team‑building capabilities within an IT support setting
Proficient in ITIL‑driven service design and operational management practices
Strong customer‑focused mindset with experience overseeing client‑facing support functions
Exceptional written and verbal communication skills, including presenting to senior stakeholders and government audiences
ITIL v3 or v4 Foundations certified
HDI certification (or comparable service desk leadership credential)
Benefits
Medical
Dental
Vision
401K
PTO
Sick Leave if required by law
Holidays
Company
Zachary Piper Solutions
Zachary Piper Solutions is an IT company providing government contracting solutions in support of the nation’s Intelligence Community.
Founded in 2011
201-500 employees
H1B Sponsorship
Zachary Piper Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2021 (1)
Funding
Current Stage
Growth StageTotal Funding
$3M2018-02-22Series Unknown· $1.3M
2014-04-10Series Unknown· $1.7M
Leadership Team
Christopher Stroud
Partner Outreach & Engagements
Justin Jordan
Founder and Chairman
Company data provided by crunchbase