Twenty-Nine Palms Band of Mission Indians · 1 day ago
IT Gaming Systems Administrator
Coachella, CA
Full-time
Onsite
Entry Level
2+ years expTwenty-Nine Palms Band of Mission Indians is committed to delivering a Five Star Experience to guests and team members. The IT Gaming Systems Administrator is responsible for overseeing and supporting all gaming systems essential to operations, providing technical support, and ensuring system performance and security.
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Responsibilities
Provide outstanding customer service to guests and all other employees by exceeding our mission statement
Deliver our Five Star Experience to Guests and all Team Members by embodying our Mission Statement and Service Promise while adhering to department service standards. This entails consistency performing our service expectations of: Welcoming, Proactive, Seamless, Personalized and Valued
Provide technical support to players and staff, resolving issues related to connectivity, account access, and gaming functionality promptly
Is the escalation point for support of IT gaming systems and is responsible for system maintenance and documentation
Document business requirements, research and design IT systems to meet these requirements
Identify and communicate any gaps between new or existing systems and the business requirements
Install, configure, and maintain gaming servers, networks, and hardware to ensure optimal performance and uptime for gaming platforms
Implement and monitor security protocols, including firewalls and intrusion detection systems, to protect gaming systems from cyber threats
Responsible cross training other IT staff in system operation and upkeep
Monitor server performance, troubleshoot issues, and optimize configurations to support high utilization during peak hours
Conducts regular and frequent analysis on the systems to ensure they maintain as close to 100% uptime as possible
Conduct software updates, patches, and backups to ensure system reliability and data integrity while minimizing downtime
Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS)
Present a positive image of the Tribal organization to its guests and vendors and to assist them as required
Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment
Able to make difficult decision in a fair and honest manner
Strong verbal and written communication skills
Perform any other duties that may be assigned from time to time
Qualification
Required
High School Degree (or GED)
Two (2) years (or equivalent) related experience
Must pass periodic random drug screens
Must be able to pass background suitability investigation
Must obtain a Tribal Gaming License
Must obtain all other applicable certifications and licenses
Must provide proof of eligibility to work in the United States within 72 hours of employment
Company
Twenty-Nine Palms Band of Mission Indians
Twenty-Nine Palms Band of Mission Indians is a government organization that provides tribal economic development services.
201-500 employees
Funding
Current Stage
Growth StageRecent News
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