Encore Technologies · 22 hours ago
Client Success Manager
Norwood, OH
Full-time
Onsite
Mid LevelEncore Technologies is a company focused on delivering exceptional service and value to its clients. The Client Success Manager will nurture client relationships, manage onboarding processes, assess client needs, and drive value delivery while ensuring high client satisfaction and retention.
Information ServicesInformation TechnologySoftware
Hiring Manager
Jake Hinkle
Responsibilities
Develop and maintain strong, trusting relationships with clients, serving as their main point of contact for all matters related to our products/services
Act as a liaison between the client and the company, facilitating clear and effective communication
Work directly with the Account Managers to establish proper account governance
Collaborate with the Account Manager and onboarding teams to ensure a smooth transition for clients as they start using our products/services
Provide training and support to clients to ensure they fully understand and utilize the value of our offerings
Identify transition approach and resource requirements for successful onboarding
Manage client contracts and tools required for ongoing contract management are setup properly
Continuously assess client needs and goals, understanding their unique challenges and opportunities
Work with clients to define and refine their objectives and key performance indicators
Work with Account Managers to build a strategy to ensure our contract meets expectations with continual care and feeding
Monitor client usage and performance, identifying areas for improvement and opportunities to enhance the value they receive
Develop and implement strategies to maximize the value of our products/services for each client
Address client concerns and issues promptly, working closely with the appropriate teams to resolve any challenges
Ensure clients are satisfied with the resolution and that their overall experience remains positive
Establish a strong governance model that drives the right conversations at the right levels
Building relationships and advocate for our clients across all of Encore
Identify opportunities (leads), in partnership with the Account Managers, where Encore can add value/ solutions for our client
Develop and execute account expansion strategies, driving revenue growth working direction with the Account Managers
Ensuring Services and value align with the client to properly position Encore for retention and/or potential opportunities to grow
Qualification
Required
Ability to identify opportunities, in partnership with the Account Managers, where Encore can add value/ solutions for our client
Proven experience in client success, Account Management, or a related field
Exceptional interpersonal and communication skills
Strong problem-solving and analytical abilities
Client-centric mindset with a passion for delivering exceptional service
Ability to understand a client needs and translate the needs to actionable plans
Results-oriented with an ability to work independently as well as part of a team
Preferred
Prolonged periods sitting at a desk and working on the computer
Occasional walking between facilities
Occasional lifting, pushing, pulling up to 15 lbs
Company
Encore Technologies
Encore Technologies is a data center and comprehensive IT support provider.
Founded in 2001
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Grant Leugers
Chief Financial Officer
Kaitlin Ertel
Partner Marketing Associate
Recent News
Cincinnati Business Courier
2024-02-18
Company data provided by crunchbase