Corewell Health · 1 day ago
Senior Training and Development Specialist
Grand Rapids, MI
Full-time
Hybrid
Senior Level
5+ years expCorewell Health is a nationally recognized health system committed to delivering personalized health care. They are seeking a Senior Training and Development Specialist who will be responsible for identifying training needs, designing and implementing educational strategies, and mentoring Customer Service Training Specialists to enhance the overall training curriculum.
Health CareHospitalMedical
Responsibilities
Develops, implements and evaluates educational / training strategies, including such methodologies as coaching, facilitation, developmental experience, and mentoring
Research, assess and analyze employee / C/S organizational structure, needs and processes, utilizing available information and soliciting additional information through focus groups, interviews, and consultation with CS leadership team and business analysts, etc
Complete detailed needs analysis and redesign training flows and methods for delivery for both foundation/core and product specific (e.g. PPO, H.S.A., etc.) training. Review of existing curriculum and determine appropriateness of “student-lead” e-learning versus Instructor-led training
Create facilitator guides with Trainer checklists
Create scenario/case study exercises, quizzes, role play activities
Develop certifications process and tools for new hire and refresher training
Build a Trainer toolbox with facilitation aids and conduct Train The Trainer (T3) sessions demonstrating adult learning techniques
Seeks and hires vendors and manages participant’s timeliness and budgets to develop CBT’s, videos or tutorials
Implement a training approach that is consistent, flexible, relatable, hands-on, scalable and fun utilizing adult learning techniques
Develop and administer feedback mechanisms with learners, leads and supervisors after 60 days in the job to create process improvements and continuously refine content and approach
Work closely with Customer Service leadership and Quality Assurance team to support improvement of consumer experience related to survey feedback
Review all misquotes and management review cases and perform root cause analysis (RCA) and make process improvement recommendations
Qualification
Required
Bachelor's Degree or equivalent Business, Human Resources, Education or other related field
5 years of relevant experience experience in developing and implementing organizations-wide learning curriculum
CRT-Coding Specialist (CCS) - AHIMA American Health Information Management Association Coding Upon Hire Or
CRT-Professional Coder - AAPC American Academy of Professional Coders Coding Upon Hire Or
CRT-Outpatient Coder, Certified (COC) Coding Upon Hire Or
CRT-Registered Health Information Technician (RHIT) - AAPC American Academy of Professional Coders HIM Upon Hire Or
CRT-Registered Health Information Administrator (RHIA) - AHIMA American Health Information Management Association HIM Upon Hire CRT
Preferred
Master's Degree
2 years of relevant experience experience in managed care and/or health care
Public speaking experience
Training experience in a call center environment with a strong focus on customer service excellence
Demonstrated ability in training needs assessment, design, development, deliver and skills evaluations
CRT-Documentation Improvement Practitioner, Certified (CDIP) Upon Hire
CRT-Clinical Documentation Specialist, Certified (CCDS) - Upon Hire
Benefits
Comprehensive benefits package to meet your financial, health, and work/life balance goals.
On-demand pay program powered by Payactiv
Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
Optional identity theft protection, home and auto insurance, pet insurance
Traditional and Roth retirement options with service contribution and match savings
Company
Corewell Health
Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Lynn Patterson
Sr. Executive Specialist To Chief Executive Officer
Karen Smith
Advisor to the Chief Financial Officer
Recent News
2026-01-12
2026-01-06
Company data provided by crunchbase