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Team Lead - Travel Support Center jobs in United States
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Corpay · 8 hours ago

Team Lead - Travel Support Center

positionLexington, KY
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
date2+ years exp
Corpay is currently looking to hire a Team Lead with their Travel Support Center. The TSC Team Lead will assist the TSC Supervisor in coordinating activities and providing support as a Subject Matter Expert, while also performing TSC Representative tasks as needed.
FinanceFinTechPaymentsProperty & Casualty InsuranceFinancial ServicesRisk Management
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H1B Sponsor Likelynote

Responsibilities

Providing direct first-level support to the TSC agents for reservation and process questions
Assisting Supervisor in tracking employee productivity and coaching of individual team members based on established KPIs
Identifying trends or concerns and communicating them to the TSC Supervisor and Manager
Providing Intraday Skill and Reservation Pending List queue management, adjusting resources as needed
Assisting with any project account, and monitoring all email communication channels for the TSC to ensure all requests are handled
Providing direct product support to customer(s) and departments outside the TSC to improve efficiency and customer satisfaction
Coaching TSC Representatives on immediate concerns that arise during the shift
Assisting with new hire training as needed
Performing other duties as assigned

Qualification

Call center experienceSupervisory experienceMicrosoft Office proficiencyProblem-solving skillsCommunication skillsTeamworkInitiativeResponsibility

Required

High School Diploma or GED
2+ years of call center/TSC experience
Problem-solving skills
Excellent written and oral communication skills
Proficient communication that includes telephone, verbal, and written skills
Demonstrated ability to work in a team environment
Demonstrated knowledge of the Internet and Microsoft Word, Excel, and Outlook programs
Ability to navigate through systems
Ability to work in fast-paced, changing environments
Demonstrates a high degree of initiative, responsibility, punctuality, persistence and ownership

Preferred

Previous lead/supervisory experience

Benefits

Up to $6,000 Referral Incentive
Medical, Dental & Vision benefits are available the 1st month after the hire.
Automatic enrollment into our 401k plan (subject to eligibility requirements)
Virtual fitness classes offered company-wide
Robust PTO offerings including major holidays, vacations, sick, personal, & volunteer time
Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
Philanthropic support with both local and national organizations
Fun culture with company-wide contests and prizes

Company

Corpay

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Corpay provides online payment solutions.
dateFounded in 1992
location
New York, New York, USA
people-size10001+ employees
web-link
https://payments.corpay.com

H1B Sponsorship

Corpay has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (36)
2024 (14)

Funding

Current Stage
Late Stage

Leadership Team

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Chris Shanahan
SVP, Strategic Partner Group
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Jason Haney
Vice President - Strategic Partners Group
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