NewStream Enterprises · 5 hours ago
IT Support Specialist I
Springfield, MO, US
Full-time
Onsite
New Grad, Entry LevelSRC Holdings Corporation is an employee-owned remanufacturer that values a collaborative and open-book culture. The IT Support Specialist I role focuses on providing hands-on troubleshooting and customer service to ensure the technology ecosystem is reliable and user-friendly for all associates.
IndustrialIndustrial ManufacturingSupply Chain Management
Responsibilities
Support SRC’s open-book management culture through collaboration, transparency, and service-oriented IT support
Set up, configure, and maintain computers, peripherals, operating systems, and software for associates
Provide timely technical support via the Help Desk, resolving hardware, software, and user-access issues
Maintain and troubleshoot network connectivity, security systems, cameras, access control, and alarms
Track, manage, and document company-wide hardware and software inventory
Diagnose root causes of technical issues and implement reliable, long-term solutions
Create user-friendly documentation and training materials to help associates confidently use technology
Qualification
Required
Associate's degree in Computer Information Systems, PC/Network Administration, or a related field, or equivalent combination of education and relevant experience
Strong working knowledge of Windows operating systems and Microsoft 365
Solid understanding of networking fundamentals (DNS, IP addressing, subnetting, etc.)
Familiarity with command-line tools and Windows troubleshooting utilities
Experience with antivirus management, spam filtering, printers, and phone systems
Strong understanding of Microsoft environments and networking concepts
Analytical, methodical approach to troubleshooting and problem-solving
Clear, professional written and verbal communication skills
Ability to prioritize work and manage time effectively
Empathetic, patient, and service-oriented mindset
Attention to detail with the ability to make smart, timely decisions
Preferred
CompTIA A+ and/or Network+ certifications preferred
Benefits
Vacation and holiday pay
Quarterly bonus up to 20%
100% Tuition Reimbursement and growth opportunities
Two lucrative wealth-building programs - 401(k) and Employee Stock Ownership Plan (ESOP)
Affordable and comprehensive insurance
Wellness programs and free mental health resources
Company
NewStream Enterprises
NewStream Enterprises is alogistics and supply chain company that provides services related to various aspects of assembly and production.
Founded in 1990
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Tiffany Montileone
Chief Financial Officer
Chris Merrifield
Chief Operating Officer
Company data provided by crunchbase