THRIVE Wellness and Recovery, Inc. · 4 days ago
Patient Access Assistant
Watertown, NY
Full-time
Onsite
Entry Level
$16/hr - $16/hr
1+ years expTHRIVE Wellness and Recovery, Inc. is seeking a Patient Access Assistant who will serve as the first point of contact for patients and outside entities. This role involves clerical and administrative support to optimize workflow procedures in the outpatient campus, including tasks such as checking patients in and out, verifying insurance, and scheduling appointments.
Addiction TreatmentCharityHealth CareHospitality
Responsibilities
Checking patients in/out, verifying insurance, collecting payments, scheduling, answering phones, and monitoring incoming patients for health screenings as needed
Answering phone calls and redirecting the call to the appropriate staff member as necessary
Directly and actively engage, coach, motivate and support individuals via initial phone contact or through open access process to improve retention and increase potential to be successful
Establish and maintain a professional relationship with individuals seeking services at the agency or current patients receiving agency services in order to facilitate engagement in treatment and improve retention
Assist with dispensation lobby, checking in patients, monitoring of lobby, and calling patients back to meet with staff
Scheduling appointments for all programs within the outpatient clinic
Provide general support and information to visitors
Accurately set up and maintain the clinical record to initiate services including demographics, insurance, billing, and basic health information. Completes routine verification of demographics and updates chart accordingly
Conduct clerical duties, monitoring department email and fax machines, answering phone calls scanning information into electronic health records, signing visitors in and out of facility, etc
Responsible for maintaining a professional environment in waiting areas by recognizing and addressing situations that need one-on-one attention
Exercise problem-solving and best practices within provider schedules
Maintain clinical documentation upholding all 42 CFR/HIPAA regulations and confidentiality protocols to record each interaction with every patient served
Attend staff meetings, in-service and conference/trainings as assigned
Must maintain a positive and respectful attitude, be able to maintain sharp focus, be extremely organized and do what it takes to assure objectives are met on time
Convey information inter/intra agency; communicates with team regarding changes and conflicts
Work with supervisor to participate in cross training with other staff
Performs other duties as assigned or that may develop
Management has the right to add or change the duties of this position at any time
Qualification
Required
High school diploma or GED required
Must maintain valid driver's license and acceptable driving record
Preferred
One (1) year of medical office experience and/or one (1) year of job-related experience providing medical, mental health or substance abuse-focused services to individuals with chronic medical conditions and/or severe and persistent mental illness
Company
THRIVE Wellness and Recovery, Inc.
THRIVE Wellness and Recovery, an innovative not-for-profit organization established in 2024, is committed to transforming lives through person-centered services that promote wellness and recovery for individuals, families, and the community.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase