HP · 1 week ago
Rio Rancho Operations Manager
Rio Rancho, New Mexico, United States of America
Full-time
Hybrid
Senior Level
$79K/yr - $114K/yr
7+ years expHP is a leading technology company seeking an Operations Manager for their Rio Rancho location. This role involves managing a team, ensuring compliance with policies, and overseeing day-to-day activities while collaborating with cross-functional teams for process improvement and policy development.
ComputerConsumer ElectronicsHardwareIT InfrastructureSoftware
Responsibilities
Manages a team of individual contributors and/or supervisors with well-defined, limited scope, overseeing day-to-day activities, with fairness and consistency in a timely manner, ensuring compliance with the organization’s policies and procedures
Defines the scope of work of teams providing remote (offsite) service, customer access, pre-sales, post-sales, or service delivery to address a range of business systems and applications issues for customers
Provides services across standard, specialized, or complex systems, and may take on roles involving project leadership, management, sponsorship, or participation
Engages in setting up performance objectives, assembling project teams, resource allocation and ensuring the successful execution of diverse technical systems and processes
Collaborates with cross-functional teams to identify and implement process improvements and policy development, also actively engaging in their design and implementation
Guides the team in defining program objectives and KPIs and setting expectations for implementation across various business groups, fostering creativity and motivation
Develops budgets with significant input from higher-level managers and ensures project adherence to budgetary constraints
Acts as subject matter expert, identifies opportunities for process improvement and policy development and recommends changes in alignment with business tactics and strategy
Performs talent management responsibilities including recruitment, performance management, coaching and career development
Qualification
Required
Four-year or Graduate Degree in any area, or any other related discipline or commensurate work experience or demonstrated competence
Typically has 7-10 years of job-related experience or 5-7 years of management experience, preferably in remote support, telephone support, technologies and customer environments, or a related field
Customer Relationship Management
Customer Support
Operating Systems
Product Support
Root Cause Analysis
Technical Support
Project and Tasks Management
Customer Centricity
Prioritization
Resilience
Team Management
Strategic Thinking
Communication
Benefits
Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure
11 paid holidays
Additional flexible paid vacation and sick leave
Company
HP is a manufacturer and seller of personal computers, printers, computer hardwares, and business solutions.
10001+ employees
H1B Sponsorship
HP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (193)
2024 (187)
2023 (190)
2022 (200)
2021 (178)
2020 (183)
Funding
Current Stage
Public CompanyTotal Funding
$5.25BKey Investors
U.S. Department of CommerceBerkshire Hathaway
2025-04-14Post Ipo Debt· $1B
2024-08-27Grant· $50M
2022-04-06Post Ipo Equity· $4.2B
Leadership Team
Alex Paranicas
Senior Director, Corporate Strategy
Andrew Bolwell
Chief Disrupter and Global Head of HP Tech Ventures
Recent News
PCMag Australia
2026-01-25
Small Business Trends
2026-01-24
Livemint.com
2026-01-24
Company data provided by crunchbase