RelateCare | Care is in our name · 2 days ago
Patient Service Representative - English Speaking, Puerto Rico based
United States
Full-time
Remote
Entry Level
$11/hr - $11/hr
1+ years expRelateCare is a rapidly expanding company specializing in connecting patients, providers, and caregivers to ensure access to the right care at the right time. They are seeking Patient Scheduling Representatives who will handle inbound calls from patients looking to schedule appointments and verify insurance coverage while providing exceptional customer service.
Health CareInformation Technology
Responsibilities
Receiving inbound calls from patients looking to schedule physician appointments
Connecting patients, providers and caregivers to the right care, at the right time, in the right place, resulting in an exceptional experience and outcome for patients and providers
Verifying and reviewing patient insurance coverage and benefit eligibility
Resolving patient requests efficiently
Accurately entering patient data into multiple systems
Qualification
Required
Must be resident in Puerto Rico
Must be able to work remotely
Must have fixed line broadband internet connectivity
Exceptional customer service skills
Empathy and the ability to soothe anxious callers
Excellent communication skills, both written and verbal
Fluent English and the ability to relay information to callers in an easily understood manner
Ability to multitask
Computer literacy and ability to learn new systems
Adaptability to changes in processes and procedures
Language: English (Required)
Location: Puerto Rico (Required)
Preferred
Previous customer service experience (face to face or contact center)
customer service: 1 year (Preferred)
Benefits
Employee assistance program
Company
RelateCare | Care is in our name
RelateCare is a patient engagement solutions organization that specializes in patient access and clinical communication solutions.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
MML Growth Capital Partners Ireland
2019-10-30Private Equity
Leadership Team
Conor O'Byrne
Group Chief Executive Officer
Recent News
2023-11-23
Business & Finance
2023-05-17
Irish Examiner
2023-03-08
Company data provided by crunchbase