iVision Consulting · 5 days ago
Scientific HCD Specialist
Rockville, MD
Full-time
Hybrid
Entry Level
1+ years expiVision Consulting is seeking a Human Centered Design Specialist to modernize biomedical research through customer enablement and community engagement. This role focuses on understanding customer needs and preferences, conducting market research, and translating insights into actionable requirements for various stakeholders.
AdviceAnalyticsConsultingCyber SecurityInformation ServicesInformation TechnologyIT Management
No H1B
U.S. Citizen OnlyHiring Manager
Jen Spiegel
Responsibilities
Explore all aspects of the customer's experience, establishing a complete understanding of their needs and preferences through a variety of tools and techniques, including extensive market research and usability testing, translating research into actionable user insights and requirements for clients, designers, developers, and other stakeholders
Apply specific functional and industry knowledge to develop and contribute to solutions to a variety of problems of moderate scope and complexity
Qualification
Required
Minimum one year experience of service design, design thinking, design research, business design, customer interviews, or customer experience strategy
Minimum one year of experience supporting government clients or non-profit entities related to health and life sciences
Experience with using facilitation techniques in dynamic environment, journey map and customer personal development
Experience with creating implementation plans for customer service and digital product solutions
Experience with client negotiation and setting expectations against real-world limitation
Experience with prototyping, including sketching or using tools, including Muraly, Adobe Photoshop, Power Point, Omnigraffle, or Visio
Experience with Illustration work or creative visualization and communication of data from generative research, insights, and findings
Bachelors of Arts or Science Degree
Preferred
Experience and knowledge of cloud computing and cloud service providers (i.e., AWS, GCP, Azure)
Experience and understanding of customer relationship management tools (e.g., Dynamics, Zoho)
Experience in health and life science related work supporting federal government
Demonstrated experience using Generative Ai (e.g., Chatgpt, Claude, Gemini) and related GenAI tools to support human center design
Masters Degree
Company
iVision Consulting
iVision Consulting offers application development, data analytics, data visualization, integration solutions, and advisory services.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase