Transitions Wealth Advisors · 1 day ago
Senior Client Service Associate
San Jose, CA
Full-time
Onsite
Mid, Senior Level
$80K/yr - $105K/yr
5+ years expTransitions Wealth Advisors is an independent wealth management firm seeking an experienced client-centric associate to support their team. The role involves leading client operational implementation and providing service to the firm's clients while maintaining compliance standards and fostering strong client-advisor relationships.
Financial Services
Hiring Manager
Shawn Okumura, CFP®
Responsibilities
Lead support to advisor team and provide service to the firms’ 170+ client households
Responsible for appointment preparation and post-appointment follow up for new and current clients – including assembling the required paperwork (mostly DocuSign) and forms, account reviews, and post appointment logs and data entry into financial planning software
Ensures that all assigned activities are executed in a timely and accurate manner, and that all documentation is maintained to compliance standards
Will independently meet with clients to perform account opening procedures and obtaining appropriate signatures while also being able to answer basic questions regarding paperwork/DocuSign forms
Handles various administrative functions for the advisors such as opening new accounts, acquisition and transfer of assets, splitting of assets as a result of divorce or death
Participates in ongoing periodic projects (client events, analysis/recommendations of new potential software, coordinate with vendors)
Analyzes client information and preparing reports/presentations (strong use of Excel and Word)
Proactive follow up with clients on firm’s action items from client progress meetings
Interfaces with the broker/dealer and custodian to obtain information and account data and convey service requests, fill out necessary forms and perform routine tasks
Maintains and updates pertinent client information in the CRM system (Redtail)
Sets up and retrieves reports in the portfolio management systems (Envestnet & Albridge)
Proactively maintain professional appearance of the office areas and greet clients with genuine positive attitude
Acts in concert with our team to develop strong professional client relationships
Proactive team contributor and integrity to self-manage required working hours
Qualification
Required
Four year college degree required
5-7 years client service work experience
Minimum 3 years experience working directly with a Financial Advisor strongly preferred
Skilled communicator, both verbal and written, with both colleagues and clients
Ability to work independently within team structure, exercise good judgment and meet deadlines
Proficiency in servicing and enhancing professional client-advisor relationships
Detail-oriented, consistent and accurate (mistakes cost the firm measurable dollars)
Adaptable multi-tasker that looks to take initiative
Ability to thrive in fast-paced environment
Must have experience using Outlook and demonstrate intermediate to advanced knowledge of Microsoft Office functions
Ability to run math calculations in their head with confidence
Able to quickly master the general tools of the profession such as financial planning software, analytical tools and broker/dealer or custodian web-based systems
Preferred
Minimum 3 years experience working directly with a Financial Advisor strongly preferred
Knowledge of Redtail, Riskalyze, eMoney and/or Envestnet a plus
Benefits
15 paid holidays
PTO based on tenure
401k (with a company match)
Health insurance
Group disability
Group life
Group vision
Dental
Company
Transitions Wealth Advisors
Transitions Wealth Advisors (TWA) is an independent boutique wealth services practice based in the Willow Glen neighborhood of San Jose.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase