Director of Client Services jobs in United States
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CRIF · 2 days ago

Director of Client Services

positionAtlanta
timeFull-time
remoteOnsite
seniorityMid, Senior Level
date7+ years exp

CRIF Select Corporation is a company that serves financial institutions and dealerships, providing technology and consulting for indirect lending. The Director of Client Services is responsible for overseeing client service delivery, managing team performance, and enhancing client relationships to ensure satisfaction and growth.

Financial ServicesOutsourcingSoftware

Responsibilities

Establishes team goals that align with overall departmental and corporate goals and strategy
Routinely reviews the team’s deliverables in relation to established goals and standards
Provides oversight to ensure production and quality standards are met
Addresses client concerns promptly and effectively
Escalate issues when necessary and follow through to resolution
Manages performance to drive results and meet Service Level Agreement (SLA) and Quality standards
Drives employee engagement and motivates employees
Provides feedback and coaching to improve the overall performance of the team
Defines roles and responsibilities within the team and assigns work appropriately
Manages employee development within the team and leverages talent across the department
Participates in new lender partner implementations
Drives and promotes continuous process improvement for the overall department
Report on trends identified through ticketing system, identifying areas to gain efficiencies and improvements
Prepare internal reports on client satisfaction and service trends
Provide regular updates to clients on performance metrics and project status
Attends critical meetings that impact the team workflows and deliverables
Responsible for and acts as a liaison for external and internal relationships
Prepare and deliver communication to lender and dealer partners
Conducts team meetings, individual meetings and communicates with peers
Routinely identifies and shares information and solicits feedback regarding process improvements and general company departmental information
Cascades information and implements communication plans

Qualification

Client managementCRM systemsLeadership experienceData-driven approachMicrosoft Office SuiteInterpersonal skillsCommunication skillsOrganizational skillsProblem-solving mindset

Required

Bachelor's degree or equivalent leadership experience
At least 7 years of experience in a client facing service environment
Data-driven approach to client management
Proficiency in CRM systems and Microsoft Office Suite
Proven interpersonal skills, communication skills, and organizational skills
Problem-solving mindset with a focus on client satisfaction

Benefits

401(k)
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Company

CRIF

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CRIF specializes in the development and management of credit reporting, business information, and decision support systems.
dateFounded in 1988
location
Bologna, Emilia-Romagna, ITA
people-size1001-5000 employees
web-link
http://www.crif.com

Funding

Current Stage
Late Stage
Total Funding
unknown
2024-05-29Debt Financing

Leadership Team

A
Anil Pandya
Founder

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Company data provided by crunchbase