TTEC Digital · 3 days ago
Director, Professional Services - NICE CXone
United States
Full-time
Remote
Director/Executive
$185K/yr - $225K/yr
10+ years expTTEC Digital is a company focused on enhancing customer experience by supporting employees. The Director of Professional Services will manage complex projects in contact center applications, leading teams and ensuring project success while communicating effectively with both technical and non-technical stakeholders.
AnalyticsArtificial Intelligence (AI)Information Technology
Responsibilities
Develop customer, business development, engineering, marketing, and partner relationships: Leverage relationships to establish credibility, and lead and participate in the initial opportunity qualification, data gathering, and solution development with TTEC Digital and partners
Lead technical teams for CCaaS implementations on client projects
Lead customer requirements sessions both business and technical
Ownership and responsibility for end-to-end project success including profitability and customer success
Mentor team members
Develop and present solutions to the client / support deal closure
Support proposal and solution overview documents
Operate as a contributor role for RFP response development
Participate in client meeting solution reviews with both Sales and Partners
Contribute to ROI business case production
Responsible for reviewing technical efforts for all phases of the project
Ability to communicate how the CCaaS platform works and how it can be applied to solving business needs
Deliver the entire TTEC Digital value proposition and be a thought leader for CX Transformation
Provide insights on competitor service offerings
Lead delivery teams by providing coaching, mentoring and fostering the next generation of talent to enhance execution, improve productivity, and drive efficiencies
Communicate and influence executives across the business, technology, and Partner organizations
Manage budgets using Agile and Waterfall sizing approaches, ensuring transparency across delivery programs, and utilizing FinOps to achieve measurable results
Qualification
Required
Bachelor's degree in computer science, IT, or engineering preferred
10 or more years' experience in Contact Center and UC environments
5 or more years of NICE CXone software project leadership
Excellent customer-facing presentation skills with the ability to lead implementation teams and projects
Experience creating a roadmap, planning and documenting end to end project approach using the latest technologies such as Genesys Pure Cloud, Five9, Amazon Connect, Cisco, Avaya, inContact/NICE CXone and/or other cloud telephony platform. NICE CXone highly preferred
Experience with enterprise level CCaaS architecture for complex business needs
Experience creating and presenting to executive level stakeholders (technical and non-technical)
Benefits
Medical, dental, vision
Tax-advantaged health care accounts
Financial and income protection benefits
Paid time off (PTO) and wellness time off.
Company
TTEC Digital
TTEC Digital is an IT consulting firm that provides CX strategy, data and analytics, and AI solutions.
1001-5000 employees
H1B Sponsorship
TTEC Digital has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (18)
2023 (17)
2022 (26)
2021 (12)
2020 (11)
Funding
Current Stage
Late StageLeadership Team
Dave Seybold
Chief Executive Officer
Recent News
2026-01-22
2025-11-14
Company data provided by crunchbase