Bilingual Patient Success Associate- Call Center (Part-Time – English/Spanish) jobs in United States
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Luna Physical Therapy · 19 hours ago

Bilingual Patient Success Associate- Call Center (Part-Time – English/Spanish)

positionUnited States
timePart-time
remoteRemote
seniorityNew Grad, Entry Level
money$17/hr - $17/hr
date0+ years exp

Luna Physical Therapy is a mission-driven healthcare organization seeking a Bilingual Patient Success Associate to join their Patient Success Team. In this part-time role, you will provide bilingual support to patients with scheduling, communication, and care coordination, ensuring exceptional care experiences that reflect the company's commitment to high-quality service.

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Culture & Values

Responsibilities

Provide bilingual patient support (English/Spanish) for scheduling, reschedules, and cancellations
Provide patient support for scheduling, reschedules, and cancellations
Process medical record requests accurately and efficiently
Manage care plan adjustments, including transfers or patient loss coordination
Navigate multiple systems to update records and communication preferences
Collaborate with therapists and internal teams to resolve patient escalations
Deliver clear, empathetic communication and excellent service
Use ticketing tools to escalate complex issues appropriately
Maintain compliance, accuracy, and detailed documentation in all interactions

Qualification

Bilingual (English/Spanish)Customer service experienceHealthcare experienceAttention to detailHigh volume call handlingOrganizational abilityWritten communicationVerbal communicationTeam-oriented mindsetFast-paced environment

Required

Fluency in English and Spanish (required)
High school diploma or equivalent
0–1 year of experience in customer service, healthcare, or administrative roles
Excellent written and verbal communication skills
Strong attention to detail and organizational ability
Comfort working in a fast-paced, metrics-driven remote environment
Empathetic, reliable, and team-oriented mindset
Availability to work part-time, consistently within assigned hours

Preferred

Healthcare experience

Benefits

Part time hours - Work a consistent, fixed schedule!
A fun collaborative and supportive work environment with a fast-growing, innovative company.
Realistic growth opportunities

Company

Luna Physical Therapy

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Founded in 2018, Luna is the leading in-home, tech-enabled physical therapy platform.
dateFounded in 2018
location
Menlo Park, California, USA
people-size1001-5000 employees
web-link
https://www.getluna.com/

Funding

Current Stage
Late Stage
Total Funding
unknown
2025-05-02Series C
2023-06-22Series B
2022-06-02Series B

Leadership Team

R
Ryan Gaffney
CTO Co-Founder
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Company data provided by crunchbase