West Des Moines Chamber of Commerce · 5 days ago
Customer Service Representatives (48239)
West Des Moines, IA
Full-time
Onsite
New Grad, Entry LevelWest Des Moines Chamber of Commerce is partnering with a leading organization to find Customer Service Representatives who are passionate about delivering exceptional customer service. In this role, you will serve as the first point of contact for inquiries and issues, ensuring top-level customer service standards are met while assisting clients with their needs.
Non-profit Organization Management
Responsibilities
Answer inbound phone calls to address client questions and inquiries
Assist clients with providing information about accounts, request status, website enrollment, and accessibility
Assist agents with questions on products, services, and the status of requests
Troubleshoot and resolve issues over the phone to provide stellar customer service
Work with colleagues as well as internal and external customers to develop solutions for a range of customer challenges
Utilize multiple computer systems, applications, and procedure tools to access and identify information
Qualification
Required
High school diploma, GED, or equivalent education and experience
Prior customer service experience, preferably in a business environment
Patient and understanding approach to customer service conversations
Excellent verbal and written communication skills, with the ability to answer questions
Strong attention to detail, organization, and mathematical skills
Ability to collaborate with employees, customers, and third parties
Proficiency with Microsoft Office Suite
Preferred
Familiarity with insurance and related products
Company
West Des Moines Chamber of Commerce
Our mission is to champion all things West Des Moines by strengthening our area companies, providing personalized resources and attracting a top workforce to position WDM as the best suburban city in America.
Founded in 1924
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Katherine Harrington
President and CEO
Anna Doud
Director of Membership and Strategic Partnership
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