West CARSTAR Auto Body · 1 day ago
Auto Body Customer Service Representative
Denver, CO 80220
Full-time
Onsite
Entry Level
2+ years expWest CARSTAR Auto Body is a trustworthy auto body shop committed to raising the standards of the collision repair industry. They are seeking a Customer Service Representative to establish exceptional customer relationships and capture customer sales both in-person and over the phone, while also providing general administrative support.
Automotive
Responsibilities
Greets all walk-in customers in a professional and courteous manner
Answer and directs all phone traffic in a polite, courteous and cheerful manner
Asks for the sale and/or attempts to schedule customers for an estimate to achieve a closing ratio of 75% (minimum)
Explain CARSTAR’s repair process, including insurance claims processing, payment procedures, repair techniques, repair needs and expected delivery date of repair
Educate customers on CARSTAR’s CSI/NPS survey (kept informed, customer service, quality of repair and on-time delivery)
Schedule and record appraisal and delivery appointments
Update and maintain the store scheduler with Office Manager
Collect and record payment for completed repairs; may perform some A/R
File repair order paperwork accurately or record in CARSTAR management system
Provide customers with CARSTAR’s warranty information (5-Year and Limited Lifetime)
Perform follow-up sales calls on estimate quotes (unsold) within 48 hours
Maintain the front office and customer reception areas
Attend daily release meetings
Other duties as assigned
Qualification
Required
2+ years of customer service experience required, preferably in a retail setting
HS diploma or GED equivalent required; college degree preferred
Excellent customer service, communication and negotiation skills. Able to relate well to a diverse customer base
Highly organized; ability to handle multiple concurrent assignments
Proficient with Microsoft Office and POS/management systems
Strong attention to details
Punctual and professional appearance
Ability to receive direction and work well with others
Valid driver's license and insurable driving record
Must be able to work the following days and hours: Monday – Friday (7:30 a.m. – 5:00 p.m)
Ability to stoop, bend and kneel, squat, kneel and pulling
Extended periods of kneeling, bending, squatting and stooping
Carry and lift heavy objects (up to 50lbs)
Standing, sitting and walking
Performing repetitive motions
Preferred
Call center sales experience (or equivalent sales experience) preferred
College degree preferred
Benefits
401(k)
Competitive salary
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Company
West CARSTAR Auto Body
We are a complete Auto Body Repair Facility and a member of CARSTAR, the world's largest network of independently owned and operated Auto Body Repair Experts.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase