(USTA) United States Tennis Association · 18 hours ago
Manager, Research
Orlando, FL
Full-time
Hybrid
Mid Level
$85K/yr - $100K/yr
3+ years expThe United States Tennis Association (USTA) is the national governing body for the sport of tennis, committed to promoting and developing the sport's growth. The Research Manager will support the organization through high-quality primary research, survey programming, and data delivery, collaborating with internal stakeholders to ensure insights are delivered effectively.
LifestyleSportsEvent PromotionTennis
Responsibilities
Program, test, launch, and monitor surveys in Medallia and other survey platforms
Manage intake, documentation, and execution of research requests across the organization
Collaborate with internal stakeholders to finalize questionnaire design, logic, and required data outputs
Produce dashboards and reports summarizing research findings in visually compelling, easy-to-use formats
Maintain standardized survey templates, dashboards, and workflows to ensure consistency and efficiency
Conduct initial data checks, quality control reviews, and fieldwork monitoring to ensure data accuracy
Support Research team with sample frame development, data cleaning, coding, and basic analysis
Share dashboards and insights with internal clients; ensure partners understand how to use research tools for decision-making
Manage relationships with survey platform vendors and third-party research partners
Ensure compliance with research best practices, data privacy, and data governance standards
Qualification
Required
Bachelor's degree in Research, Psychology, Marketing, Statistics, or related field
3–5 years of experience in survey programming, market research, or insights analytics
Proficiency in Medallia or similar enterprise survey platforms strongly preferred
Strong project management and organization skills
Ability to summarize complex research into clear insights for non-technical audiences
Preferred
Experience with dashboarding tools (Tableau, Power BI, Medallia dashboards)
Passion for the tennis or sports industry is a plus
Benefits
Flexibility: Our Hybrid with Flexibility approach combines a balance of remote working with in-office collaboration to spark teamwork and creativity.
Comprehensive benefits designed to meet your unique needs: Medical, dental, vision, access to doctors virtually, a flexible spending account to manage your health and dependent care expenses, and life and disability insurance are a small part of our offerings.
Time to recharge and energize: Generous paid time off policy - including vacation, sick, personal, and paid holidays, parental leave, and a paid winter recess.
Plan for your future financially and professionally: 401(k) with employer matching (up to 6.5%), promotional and growth opportunities, Learning and Development programs to learn on the job, and up to $5,000 for tuition reimbursement.
Mental and emotional wellness: Resources for overall well-being, including mental health and meditation benefits.
Other cool perks: A personalized health management program, pet insurance, commuter benefits, identity theft protection, discounts with our network of partners, and fun events are just a few of the optional benefits available.
Company
(USTA) United States Tennis Association
The United States Tennis Association (USTA) is the national governing body for the sport of tennis and the recognized leader in promoting and developing the sport’s growth at every level in the United States, from local communities to the crown jewel of the professional game, the US Open.
201-500 employees
H1B Sponsorship
(USTA) United States Tennis Association has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
Funding
Current Stage
Growth StageLeadership Team
B
Brendan McIntyre
Managing Director, Head of US Open, Pro Tennis and USA Tennis Communications and Content
Recent News
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