netPolarity, Inc. (Saicon Consultants, Inc.) · 2 days ago
Customer Success Manager
Santa Clara, CA
Contract
Hybrid
Senior Level
$48/hr - $51.85/hr
5+ years expnetPolarity, Inc. is seeking a Customer Success Engineer to join their dynamic team. The role involves providing technical expertise, managing customer escalations, and ensuring customers achieve their desired outcomes with the company's products or services.
DeliveryHuman ResourcesInformation TechnologyStaffing Agency
No H1B
Hiring Manager
Swarna Wadibhasme
Responsibilities
Provide technical expertise on our Next Generation Firewall (NGFW) technologies to ensure customers and partners maximize our products' potential
Work closely with our Product and Engineering teams to develop, integrate, and implement network security and endpoint solutions
Serve as a customer advocate, driving product adoption by influencing the product roadmap, leveraging new features, and identifying innovative use cases
Ensure customers maximize their investment by implementing and operationalizing our solutions to achieve their security objectives rapidly
Partner with account teams to deliver a high-visibility, high-touch delivery strategy, technical account plan deployments, and product-level success plans
Qualification
Required
5 years of experience in network security engineering, operations, support, or professional service, or similar roles
Proven results as a trusted technical advisor, interacting with client teams at various levels of technical and non-technical depth
Experience in customer escalations, account management, and project management
Ability to thrive in a matrixed team environment, anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity
Preferred
Working knowledge of Palo Alto Networks NGFW security platforms is highly desirable
Experience with Enterprise network products (router, switch, servers, wireless, monitoring, management) is highly desirable
Working knowledge of Windows, Mac, and Linux operating systems is highly desirable
Network Security certification from Palo Alto Networks (PCNSA, PCNSE, Network Security Analyst, Next-Gen FW Engineer ) or CISSP, CCNA, CCNP, CCIE, or similar is highly desirable
Company
netPolarity, Inc. (Saicon Consultants, Inc.)
netPolarity, a subsidiary of Saicon, is a certified Woman and Minority-Owned Business Enterprise, a leading full-service workforce solutions provider delivering contingent workforce staffing, payrolling, temp-to-hire and direct-hire services to Fortune 500 companies nationwide.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Haixia Zhang
Chief Executive Officer
Company data provided by crunchbase