System One · 8 hours ago
Linga rOS ( POS ) support specialist
Naples, FL
Contract
Hybrid
New Grad, Entry LevelSystem One is a leader in delivering outsourced services and workforce solutions across North America. They are seeking a Linga rOS (POS) Support Specialist to guide new restaurant and retail clients through the onboarding process, perform hardware installations, and provide training on the Linga rOS system.
Staffing Agency
No H1B
Responsibilities
Guide new restaurant and retail clients through the full Linga rOS onboarding process from kickoff to go-live
Conduct onboarding kickoff calls to review hardware, software licensing, menu requirements, and network readiness
Perform remote hardware installation and configuration, including PAX devices, printers, Android devices, iPads, KDS, and network components
Serve as the primary point of contact for clients during onboarding (first 60 days for clients), ensuring clear communication and timely project updates
Review and validate all menu data, modifiers, pricing, taxes, dual-pricing settings, and payment processing configurations
Coordinate VAR submissions and ensure payment terminals and payment processing setups are completed accurately
Provide training on Linga rOS POS, KDS, Kiosk, Inventory, Loyalty, QR ordering, and online ordering features as needed
Manage network sign-off requirements and collaborate with customers to ensure proper infrastructure prior to installation
Track project milestones, identify delays or risks, and escalate issues to management when necessary
Support clients during their scheduled go-live, ensuring a smooth transition into daily system usage
Provide continued onboarding support for 30 days after go-live, ensuring system adoption and addressing post-launch adjustments
Record detailed case notes, documentation, and follow-up actions in CRM systems
Collaborate closely with Sales, Support, and Onboarding Leadership to ensure handoff consistency and customer success
Maintain a high level of product expertise on Linga modules, hardware compatibility, and best practices for deployment
Qualification
Required
Ability to troubleshoot technical issues related to hardware, software, and network configurations
Excellent communication skills with the ability to explain technical concepts in an easy-to-understand manner
Strong organizational and project management-type skills, with the ability to manage multiple onboarding projects simultaneously (not a true PM position)
Comfortable working in a fast-paced environment with shifting priorities and deadlines
Proficiency with CRM tools, ticketing systems, and basic data entry/documentation standards
Implementation experience
Strong Customer service skills
Preferred
Experience working with customers in hospitality, retail, or restaurant environments highly preferred
Spanish Bilingual — at least one will be needed, so Spanish speaking would be a big nice have skill (may be able to flex on some required skills for Spanish speaking)
Benefits
Health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans
Participation in a 401(k) plan
Company
System One
System One is a professional staffing firms.
Founded in 2008
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$301.8MKey Investors
TruistOaktree Capital ManagementProspect Capital Corporation
2021-01-28Debt Financing· $290M
2020-12-08Private Equity
2016-09-20Acquired
Leadership Team
Troy Gregory
Chief Executive Officer
Dan Moran
Chief Financial Officer
Recent News
2026-01-06
Company data provided by crunchbase