Family Focus · 5 days ago
Program Manager - Social Services
Highland Park, IL
Full-time
Onsite
Mid, Senior Level
$63K/yr - $65K/yr
3+ years expFamily Focus is your partner in building strong families across Chicago and Northeast Illinois! They are seeking a Program Manager to oversee the day-to-day management and quality of home visiting and community doula programs, ensuring services are delivered with fidelity to established models while promoting trauma-informed care for families.
Child CareCommunitiesEducationFamilyHealth CareHigher EducationHome Health CareUnderserved Children
Responsibilities
Provide day-to-day operational leadership for Parents as Teachers PI home visiting and doula service programs
Ensure program implementation aligns with PAT model requirements, doula practice standards, and organizational policies
Monitor program performance indicators, including engagement, retention, caseloads, and service delivery rates
Lead and support continuous quality improvement (CQI) activities and participate in program evaluation efforts
Monitor program budgets and expenditures in collaboration with finance and grants teams
Supervise home visitors, doulas, group coordinators, and related program staff
Support hiring, onboarding, orientation, and ongoing training of program staff in accordance with PAT and doula requirements
Provide or coordinate reflective and clinical supervision for doula and family support staff
Ensure compliance with all funding, licensing, and program requirements, including mandated reporting and participant rights
Oversee documentation quality, record reviews, and accurate data entry into required data systems (e.g., PAT-required systems or MIS platforms)
Develop and maintain referral relationships with hospitals, healthcare providers, early intervention programs, and community-based organizations
Collaborate with data, evaluation, finance, and grants teams to support reporting and funding requirements
Use data and feedback to inform program improvements and operational decisions
Qualification
Required
Bachelor's degree in public health, social work, education, human services, nursing, or a related field required
Minimum of 3–5 years of experience in maternal-child health, home visiting, doula services, or related family support programs
At least 1–2 years of supervisory or program management experience
Certification in the Parents as Teachers model (must be obtained within six months of hire)
Must hold or obtain the Gateways to Opportunity Family Specialist Credential (within six months of hire)
Strong interpersonal skills with the ability to engage, support, and guide a team of Parent Educators, as well as build positive relationships with families, colleagues, and community partners
Ability to comprehend, interpret, and apply relevant laws, regulations, and organizational policies to ensure program compliance
Demonstrated ability to provide reflective supervision, coaching, and professional development to staff to improve performance and service delivery
Proficiency in using relevant software tools, including Microsoft Office Suite and Visit Tracker or similar databases for tracking program performance and staff activities
Preferred
Master's degree preferred
Bilingual English/ Spanish strongly preferred
Experience working with evidence-based home visiting models, preferably Parents as Teachers (PAT)
Company
Family Focus
Family Focus provides family support programs and services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Yanirma Montes, MS
Senior Human Resources Business Partner
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