CLARK Material Handling Company · 3 days ago
Warranty Analyst
Flower Mound, TX, USA
Full-time
Onsite
Senior Level
5+ years expCLARK Material Handling Company is a global leader in the material handling and forklift industry, seeking qualified candidates for the Warranty Analyst position. The role involves analyzing and processing warranty claims for domestic and international dealers, ensuring claims are accurate and within warranty guidelines.
ElectronicsIndustrialMachinery ManufacturingManufacturing
No H1B
Responsibilities
Processing the daily warranty claims per standard times guides, but at the same time making sure that the claims are truthful, necessary and eligible claims
Position will also prepare, organize, and conduct training of CLARK dealers in the proper use and setup of the electronic warranty system and other CLARK data systems used by the dealers
Responsibilities also include working closely with the Return Material Department, handling all correspondence with the dealers’ concerning parts returns
Performing all the claims charge backs online suggested by Return Material
Also responsible for the tracking of all parts not returned and charging those claims back to the dealers
All areas of responsibility listed below are essential to the satisfactory performance of this position if necessary:
Address claim disputes, return material and truck installation problems
Train dealers’ warranty staff (prepare, organize, and conduct warranty classes and train warranty staff by video conference
Train CLARK affiliate warranty administrators on policies and procedures and be available always for assistance as needed
Manage online dealer set-ups, dealer labor rate increases
Launch Field Fixes and Field Campaigns and manage existing ones
Extensive collection and analysis of warranty data for various warranty reports for management and other departments such as engineering
Work with accounts receivable dept on all credits to balance out monthly reports
Run reports of installations by APR as requested by Dealer development and also provide these same type reports to individual dealers
Work closely with programmers implementing changes and assisting dealers with online problems submitted to the Help desk
Work with auditors on a quarterly basis and whenever required
Responsible for editing monthly claims report for submittal to Korea for warranty reimbursement
Closely work with Return Material Dept and perform all correspondence with the dealers’ concerning parts returns and charge backs of claims
Assist and work with management to maintain DIS Manuals and assure they are updated timely with the current information
Attend various quality and truck issues meetings
Position requires involvement with most departments within the company as well as upper management
Performs other related duties as required
Qualification
Required
Minimum five years related work experience
Must possess strong analytical skills and effective interpersonal and communication skills to interact with a wide range of users having different levels of computer expertise
Ability to design workable solutions to problems in a timely manner
Must have excellent verbal & written communication skills with the ability to maintain customer relationships
Outstanding planning, tracking, and follow-up skills a must
Strong communication skills, both written and verbal
Strong attention to detail and ability to follow through on multiple projects and tasks at one time
Must be authorized to work in the U.S. Indefinitely
Company
CLARK Material Handling Company
CLARK Material Handling Company specializes in the manufacturing of forklift trucks, spare parts, tires, load wheels, and service supplies.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Chuck Moratz
Chief Operating Officer
Mike Binnie
Chief Operating Officer / Chief Administrative Officer
Recent News
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