Prescott's Med · 5 hours ago
Field Service Technician
Columbus, Ohio, United States
Full-time
Hybrid
New Grad, Entry Level
$21.63/hr - $24.04/hrPrescott's Med is a leading medical device services company, trusted by healthcare professionals across the country. They are seeking an entry-level Field Service Technician to provide expert technical support for a variety of medical and laboratory equipment, ensuring critical devices operate safely and efficiently.
ManufacturingMedicalRental
Responsibilities
Troubleshoot, repair, modify, and refurbish industrial washing, sterilization, and surgical equipment and system components
Perform preventive and corrective maintenance on equipment from multiple manufacturers, including Getinge (CASTLE), Steris (AMSCO), Consolidated, Tuttnauer, and others
Service a range of devices, including autoclaves, rack washers, tunnel washers, bottle fillers, bedding dispensers, blanket warmers, surgical lights, and surgical tables
Conduct installations and equipment modifications as required
Maintain accurate service documentation, reports, and inventory records in accordance with company standards
Deliver an exceptional customer experience through proactive communication and dedication to resolving performance issues
Plan and manage service schedules to ensure timely response and completion of all assignments
Maintain professional, courteous communication with customers, contractors, and colleagues
Provide on-site training or demonstrations to customers on the proper use and maintenance of equipment
Identify and communicate opportunities for equipment upgrades, service contracts, or replacement solutions
Use company-provided technology (laptop, CRM, service reporting software) to complete and submit service call reports within 24 hours of completion
Manage personal tools, parts, and inventory efficiently to support field operations
Ensure compliance with company safety policies and all customer site protocols
Qualification
Required
Mechanical or electrical technical background
Mechanical and electrical troubleshooting skills
Strong customer service skills
Commitment to excellence in service interactions
Ability to perform installation, preventive maintenance, troubleshooting, and repair services on medical and laboratory equipment
Ability to work independently
Ability to build trusted relationships with customers
Ability to maintain accurate service documentation, reports, and inventory records
Proactive communication skills
Ability to plan and manage service schedules
Professional and courteous communication skills
Ability to provide on-site training or demonstrations to customers
Ability to identify and communicate opportunities for equipment upgrades, service contracts, or replacement solutions
Ability to use company-provided technology (laptop, CRM, service reporting software)
Ability to manage personal tools, parts, and inventory efficiently
Compliance with company safety policies and customer site protocols
Company
Prescott's Med
Prescott's Med is a privately held healthcare firm.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase