SeaWorld Parks & Entertainment · 1 week ago
IT Technician II
Busch Gardens Williamsburg
Full-time
Onsite
Entry Level
1+ years expSeaWorld Parks & Entertainment is a place of thrills and fun, and they are seeking an IT Technician II to support Busch Gardens Williamsburg and Water Country USA. The role involves installing, maintaining, and troubleshooting various IT systems and hardware to ensure smooth operations and exceptional guest service.
Digital EntertainmentEducationParksTravel
Responsibilities
Install, maintain and troubleshoot multiple POS systems and associated hardware
Install, maintain and troubleshoot fiber optic and ethernet cabling
Assist with new user network access setup
Perform basic laptop and desktop hardware diagnostics and repair
Perform service transition tasks according to ITIL methodology processes (Asset management, change management, knowledge management-SOP management)
Perform service operation tasks according to ITIL methodology processes (Event management, incident management, problem management, request fulfillment, access management)
Interact professionally with other departments and outside vendors
Manage single projects to ensure they are completed on time, on budget, and according to the department’s needs
Interact with corporate IT and vendors to isolate and repair software issues remotely
Assist users with laptop set up and testing
Assist with troubleshooting logical/physical networking issues
Assist with troubleshooting complex telephony issues
Work with IT team members on event set ups and department moves
Assist with repair parts and receiving process
Other duties as assigned
Qualification
Required
1-3 years of experience working with PC, Security Systems (CCTV and access control), Telecom, System Support and/or Network experience preferred
High school diploma or equivalent
Must be 18 years old or older
Must possess a valid, state-issued driver's license
Working knowledge of Windows, Cisco IOS, and/or Avaya
Excellent written/verbal communication skills and be comfortable speaking over a radio
Basic math skills
Basic analog phone troubleshooting skills
Able to recognize and address service design (according to ITIL methodology processes) concerns; to include service levels, availability management and information/physical security management
Able to lift up to 75 pounds and push/pull up to 150 pounds
Able to climb ladders and be comfortable working at heights up to 100 feet
Comfortable working around fumes/dust/odor
Comfortable working around animals
Able to work in all weather conditions
Available to work varying shifts/hours based on business need, to include opening, mid-, and closing shifts, nights, weekends, and holidays
Available to support an on-call rotation to assist with after-hours needs
Benefits
Paid Time Off
Complimentary Park Tickets and Passes
Park Discounts on Food and Merchandise
Medical, Dental, and Vision Insurance
401K Retirement plan
Voluntary Insurance
Life Insurance
Disability Benefits
Tuition Reimbursement
Dependent and Health Care Flexible Spending Accounts
Employee Assistance Program
Legal Assistance Plan
Company
SeaWorld Parks & Entertainment
SeaWorld Parks & Entertainment™ is a leading theme park and entertainment company providing experiences that matter and inspiring guests to protect animals and the wild wonders of our world.
10001+ employees
H1B Sponsorship
SeaWorld Parks & Entertainment has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
Zhonghong Holdings Group
2017-03-24Post Ipo Equity
2013-04-19IPO
2009-01-01Series Unknown
Leadership Team
Jim Forrester
Interim Chief Financial Officer and Treasurer
Ian Parker
Corporate Vice President, Head of Groups and Partnerships
Recent News
The Orlando Sentinel
2025-12-29
2025-11-27
2025-11-11
Company data provided by crunchbase