Panera Bread · 10 hours ago
Coordinator, Personal Technology Support Analyst
Saint Louis Support Center
Full-time
Hybrid
New Grad, Entry Level
$53K/yr - $75K/yrPanera Bread is a leading company in the food industry, and they are seeking a Coordinator, Personal Technology Support Analyst to provide comprehensive IT support to end users. This role involves troubleshooting hardware and software issues, maintaining IT support resources, and ensuring optimal user experiences through effective communication between technical teams and business users.
BakeryCateringFood and BeverageRestaurants
Responsibilities
Troubleshoots and resolves hardware and software issues for Windows and Apple devices
Troubleshoots basic video conferencing issues both in person and remotely
Documents issues using ServiceNow ticketing system
Builds, configures, and deploys workstations
Installs and configures approved software
Maintains the IT Support lab, storage, and deployment areas
Utilizes inventory management process for all computing devices, peripherals, and components
Participate in the afterhours on-call rotation
Participate in White Glove, VIP support
Identify incident trends and alert appropriate teams of systemic issues
Work closely with operations, engineering, network, and security teams to facilitate resolutions to open requests and incidents
Identify process improvements and other enhancements that improve operational efficiency
Creates and updates documentation for existing processes
Other projects and duties as assigned
Qualification
Required
Bachelor's degree in Information Systems or equivalent experience
Self-starter and able to work with little supervision while asking for assistance if needed
Must be able troubleshoot personal technology devices, including Microsoft Windows laptops, desktops, Apple laptops, iPads
Must be familiar with troubleshooting both Windows and Mac OS
Must be able to use and troubleshoot Microsoft Office Suite
Familiarity with Microsoft Teams, Zoom and other meeting collaboration tools required
Active Directory Experience required
Familiarity with remote support tools such as remote desktop and LogMeIn Rescue required
Familiarity with basic networking concepts required
Ability to remain calm in a fast-paced, changing environment
Ability to organize, prioritize, plan, and execute work
Ability to work alone and within a team environment
Preferred
Experience running meetings in an auditorium setting a plus
SCCM, Intune and Azure experience a plus
Familiarity with Cisco network and video conferencing equipment a plus
Phone system support a plus
Company
Panera Bread
Panera Bread is a bakery-cafe chain restaurants offers a wide array of pastries and baked breads. It is a sub-organization of JAB Holding Company.
Founded in 1987
10001+ employees
H1B Sponsorship
Panera Bread has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
2021 (3)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$100M2017-04-05Acquired
2014-06-16Post Ipo Debt· $100M
1991-01-14IPO
Leadership Team
Earl Ellis
Executive Vice President and Chief Financial Officer
Mark Shambura
Chief Marketing Officer
Recent News
2026-01-16
2026-01-14
2025-12-18
Company data provided by crunchbase