Domestic & General · 5 days ago
US First Lines Control Manager
Norwalk, US
Full-time
Onsite
Mid, Senior LevelDomestic & General is seeking a U.S. First Line of Controls Manager to lead first-line control activities across their U.S. operations. The role involves overseeing control mapping, developing Standard Operating Procedures (SOPs), and ensuring compliance with regulatory expectations while collaborating with business owners to strengthen organizational resilience.
Information TechnologyInsurance
Responsibilities
Oversee the identification, documentation, and testing of first-line controls across key business processes
Ensure operational teams understand and execute their control responsibilities
Lead periodic risk assessments and control self-assessments (RCSAs)
Maintain governance to enhance process maps, standard operating procedures (SOPs), and risk/control matrices (RCMs)
Coordinate with second- and third-line teams on audits, reviews, and compliance requirements
Track remediation plans, monitor deadlines, and ensure timely closure of control gaps
Develop reporting on control health, issues, KPIs, emerging risks, and operational performance
Partner with cross-functional teams to embed controls in new initiatives
Manage risk events
Qualification
Required
Proven experience in first-line risk management, controls management, or operational risk within a regulated environment
Strong understanding of risk and control frameworks, including RCSAs, SOPs, RCMs, and process mapping
Demonstrated ability to design, document, and test operational controls across multiple business processes
Experience working with second- and third-line teams (e.g., Risk, Compliance, Internal Audit)
Skilled in identifying control gaps, developing remediation plans, and driving timely resolution
Strong analytical skills with the ability to interpret data, identify trends, and produce clear, insightful reporting on control health and KPIs
Excellent stakeholder management skills with the ability to influence operational leaders and embed control responsibilities across teams
Ability to manage risk events, conduct root-cause analysis, and implement corrective actions
Strong organizational and project management capabilities with the ability to prioritise, manage deadlines, and work independently
High attention to detail and a commitment to maintaining robust governance and accurate documentation
Proficiency with risk management tools, workflow systems, or GRC platforms
Company
Domestic & General
Domestic & General specializes in warranty and insurance services.
Founded in 1912
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Abu Dhabi Investment Authority
2025-12-02Acquired
2019-07-10Private Equity
Leadership Team
Gayle Terry
Chief Marketing Officer
Janel McNuckle, PHR, SHRM-CP
HR Business Partner
Recent News
2025-12-02
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