Kirtland Credit Union · 2 days ago
Consumer Loan Servicing & Processing Specialist
Albuquerque, NM, US
Full-time
Onsite
Entry Level
1+ years expKirtland Credit Union is a financial institution focused on employee growth and advancement. They are seeking a Consumer Loan Servicing & Processing Specialist responsible for reviewing, processing, and funding consumer loans while ensuring compliance with regulatory requirements and internal policies.
Banking
Responsibilities
Responsible for reviewing, processing, funding, and servicing of all consumer loan products generated through both the direct and indirect channels
Responsible for following established procedures, policies, and guidelines for quality control
Works closely with loan origination employees to create a seamless loan funding process
Performs post-funding activities to ensure KCU’s collateral lien is properly perfected
Provides support with processing of other consumer loan servicing activities such as total loss processing, insurance claims, and lender force placed insurance processing
Apply state and federal regulatory and legal requirements to loan funding and servicing processes
Ensures that areas of responsibility support Kirtland Credit Union’s (KCU) mission, vision, strategic objectives, and service standards
Ensures that services are delivered professionally and efficiently
Supports and provides exceptional internal and external member experiences
Assumes responsibility for loan documentation accuracy and effectively funds loans in accordance with state and federal laws and regulatory requirements, and KCU lending policies and procedures
Maintain working knowledge of KCU lending policies, guidelines, and procedures
Remain up to date with state and federal regulatory requirements through required regulatory training and updates to internal policies and procedures
Monitor funding queues and process and fund direct consumer loans
Review loans and documentation to ensure compliance with federal and state regulatory and legal requirements, KCU lending policy, guidelines, and procedures
Process and fund indirect loans in a timely manner by effectively communicating with third-party processors and/or dealers to obtain complete loan packets
Maintain tracking to ensure timely follow up with dealers for missing information
Perform transactions required to facilitate loan funding, processing, closing, and lien perfection
Work with underwriters to ensure loans are funded within compliance with KCU policies, guidelines, and procedures, as well as state and federal regulatory requirements
Provide feedback to origination employees in a manner which will promote collaboration between the departments
Assumes responsibility for post-funding activities to secure KCU’s lien position on collateralized loans
Effectively performs loan record updates, transactions, and other file maintenance to effectively service consumer loans, while mitigating risk
Obtain proper documents needed to ensure perfection of liens to protect KCU’s security interests
Perform follow ups with state motor vehicle requirements to ensure KCU’s lien is perfected accordingly
Analyze and verify the integrity of KCU core system loan data
Perform servicing updates of loan records in the core system including, but not limited to, loan recasts, payment adjustments, payment deferrals, and other specialized servicing adjustments
Ensures that loan maintenance is completed according to legal documents, KCU policy, and procedures
Process total loss claims, working effectively with insurance companies, members, and Account Resolutions Department when necessary
Works in collaboration with the Account Resolution Department for updating and processing force placed insurance (Collateral Protection Insurance (CPI)), adjusting members’ payments and assist with tracking collateral insurance
Post loan payoff payments as necessary
Review and process paid loans according to departmental procedures and properly release liens as necessary
Qualification
Required
High School Diploma or equivalent
Knowledge of applicable regulations
Strong interpersonal skills and the ability to work well with members, co-workers, and various departments
Must have excellent communication skills, be highly organized, and possess multi-tasking abilities
Ability to work with a high degree of efficiency, accuracy, and self-accountability in a fast-paced environment
Strong in PC proficiency including Word, Excel, Outlook, with the ability to learn new software programs as required
Preferred
At least one year of work experience in a financial institution, preferably in Consumer Loan Servicing or Loan Processing preferred
At least one year of financial institution experience is preferred
Benefits
Medical, Dental and Vision Insurance
401(k) Retirement savings program that includes employer match.
Paid time off with accrual starting from day one.
11 Paid holidays off during the year!
Tuition Reimbursement for College Degrees
Employee Clothing Advance
Fitness Reimbursement Program
Employee Assistance Program
Short- and Long-Term Disability
Travel Assistance
Company
Kirtland Credit Union
Why work at Kirtland Credit Union? Because you spend 40 hours a week or more at work.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Julie Nielsen
Chief Financial Officer
Tina Andrews
Chief Financial Officer
Recent News
San Antonio Business Journal
2025-02-05
Company data provided by crunchbase