Pure Storage · 1 week ago
Technical Services Engineer, FlashArray (Shift: Mon - Fri 6:00 AM to 3:00 PM MST)
Lehi, UT
Full-time
Onsite
Mid Level
$79K/yr - $119K/yr
3+ years expPure Storage is fundamentally reshaping the data storage industry and is seeking a Technical Services Engineer to join their 24x7 Support team. The role involves proactively resolving customer issues, diagnosing complex technical problems, and mentoring junior Support Engineers to enhance customer satisfaction.
Cloud ComputingData StorageEnterprise Software
Responsibilities
Proactively own and resolve customer issues from initial contact through to resolution across all severity levels, ensuring all customer-facing communication is professional, concise, and timely
Diagnose and troubleshoot complex technical problems involving our FlashArray products and their interactions with diverse multi-platform environments (e.g., operating systems, networking, and storage area networks)
Drive customer satisfaction by leading multi-participant customer calls, including hot escalations, and acting as a customer advocate by championing their issues internally with other teams like Engineering
Enhance our knowledge base by creating and updating internal and customer-facing FAQ and knowledge base articles to empower both customers and fellow team members
Mentor junior Support Engineers by sharing your expertise and guiding them on best practices for issue resolution and customer management
Qualification
Required
A minimum of 3 years of experience in a professional enterprise level technical support role
Proven experience in a technical support role where you have owned and resolved complex customer issues in a multi-platform enterprise environment
Deep technical troubleshooting skills in a professional enterprise setting, with the ability to analyze and diagnose issues related to storage, networking, replication, performance, and space
Working knowledge of a range of technologies, including operating systems (such as LINUX, Windows, VMware), LANs & WANs, and Storage Area Networks
Exceptional customer service skills with the ability to manage multiple projects and support cases simultaneously while maintaining a calm, professional demeanor
We are primarily an in-office environment and therefore, you will be expected to work from the Lehi Utah office in compliance with Pure's policies, unless you are on PTO, or work travel, or other approved leave
Benefits
Flexible time off
Wellness resources
Company-sponsored team events
Company
Pure Storage
Pure Storage is an all-flash enterprise storage company that enables broad deployment of flash in data centers.
5001-10000 employees
H1B Sponsorship
Pure Storage has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (166)
2024 (187)
2023 (187)
2022 (189)
2021 (125)
2020 (152)
Funding
Current Stage
Public CompanyTotal Funding
$529.26MKey Investors
T. Rowe PriceIndex VenturesRedpoint
2015-10-06IPO
2014-08-11Secondary Market· $60M
2014-04-22Series F· $225M
Leadership Team
Charles Giancarlo
CEO and Chairman
Michael Cornwell
CTO - Americas
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