Draper, Inc. · 1 week ago
Customer Service & Traffic Support
Spiceland,IN,US
Full-time
Onsite
Entry, Mid Level
1+ years expDraper, Inc. is looking for qualified candidates for a Customer Service/Traffic Support position. This role serves as a liaison between the company and customers for transportation-related issues, providing feedback and resolving freight-related problems.
Audio/Visual EquipmentManufacturing
Responsibilities
Investigates and resolves issues as they occur by working with customers, carriers, sales and traffic clerks in a timely manner
Responds to general inquires such as tracking and tracing in route freight
Troubleshoots any delivery issues and communicates promptly with customers
Deescalates tense situations with customers
Schedules pick-ups for miss delivered freight or re-route in route freight
Reviews the on-time report and all delivery receipts with exceptions from the previous day, proactively reach out to customers about any delay or issue found
Identifies overages, shortages, and damaged freight
Communicates with partner carriers and/or shippers for missing paperwork or freight
Works with dock to determine corrective measures to prevent future claims
Handles the disposition of the OS&D freight with the shipper
Answers OS&D calls from customers
Participates in proactive team efforts to achieve departmental and company goals
Contacts customers to discuss or resolve OS&D/On-hand issues
Generates OS&D reports
Billing-OS&D/On-hand
Issues notices of undelivered freight
Completes all necessary paperwork
Other Duties as assigned
Qualification
Required
Minimum two years customer service, LTL experience or one year OS&D experience
Professional phone etiquette
Ability to manage stress effectively
Experience with working in fast paced environments while maintaining attention to detail
Team oriented
Excellent data analysis, problem solving and analytical skills to process data, identify errors, provide root causes, and drive corrective action measures
Proficient knowledge of MS Office, including Word, Excel and Outlook
Company
Draper, Inc.
Draper, Inc.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jerry Crone
Chief Financial Officer
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