Fitch Ratings · 6 days ago
Associate Director, CRM Operations (New York)
New York, NY
Full-time
Hybrid
Mid, Senior Level, Lead/Staff
$90K/yr - $120K/yr
3+ years expFitch Solutions is a leading provider of insights, data, and analytics, seeking a Commercial Platforms Associate Director in their New York office. This role involves partnering with business stakeholders and technical teams to enhance the Salesforce platform, translating business needs into actionable requirements, and ensuring solutions drive user adoption and business outcomes.
Financial ServicesInformation ServicesRisk ManagementVenture Capital
Responsibilities
Intake and triage enhancement requests:
Manage the intake process via the backlog tool Jira
Clarify business value, scope, dependencies, and urgency; define acceptance criteria
Requirements and process analysis:
Conduct discovery sessions, interviews, and workshops with business stakeholders
Document current-state and future-state process flows, user stories, and use cases
Propose Salesforce-native solutions before considering custom development
Testing and quality assurance:
Change management and enablement:
Create user guides, and training materials; deliver demos and training sessions as needed
Support go-live activities and post-release adoption monitoring as needed
Governance and compliance:
Adhere to SDLC, change control, and environment management (dev/sandbox/prod)
Ensure enhancements meet security, privacy, and regulatory standards
Qualification
Required
3–5+ years as a Business Analyst or Product Analyst, with at least 2+ years working directly on Salesforce enhancements
Hands-on experience with Salesforce Sales Cloud and/or Service Cloud is a plus
Familiarity of the end-to-end commercial workflows (lead creation → qualification → opportunity → closed won → renewal) with sales and marketing
Familiarity with Salesforce configuration concepts
Experience with Agile/Scrum, user story writing, acceptance criteria, and backlog management tools
Excellent communication, facilitation, and stakeholder management skills
Analytical mindset with strong problem-solving and prioritization abilities
Benefits
Hybrid Work Environment: 2 to 3 days a week in office required based on your line of business and location
A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
Investing in Your Future: Retirement planning, financial wellness and tuition reimbursement programs that empower you to achieve your short and long-term goals
Promoting Health & Wellness: Comprehensive healthcare offerings that prioritize a healthy body & mind
Supportive Parenting Policies: Family-first policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
Dedication to Giving Back: Paid volunteer days and support for community engagement initiatives
Company
Fitch Ratings
Fitch Ratings is a global rating agency committed to providing the world’s credit markets with independent and prospective credit.
5001-10000 employees
H1B Sponsorship
Fitch Ratings has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (35)
2024 (16)
2023 (37)
2022 (44)
2021 (16)
2020 (25)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Hearst Communications
2006-03-15Corporate Round
Leadership Team
Tracey Perini
Chief Financial Officer
Laura Porter
Global Group Head - Public Finance & Infrastructure
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Company data provided by crunchbase