OWL Services · 1 day ago
Customer Success Coordinator
Plymouth Meeting, PA, US
Full-time
Onsite
Senior Level
7+ years expOWL Services is the premier sales and service provider in various sectors including petroleum. They are seeking a detail-oriented Customer Success Coordinator to build and maintain client relationships, ensure service excellence, and drive account health and retention.
Charging InfrastructureConstructionFossil FuelsFuel
Responsibilities
Build and Maintain Client Relationships: Serve as the primary point of contact for assigned clients, fostering strong, trust-based relationships through regular communication, a clear understanding of client needs, and timely resolution of questions or concerns
Ensure Service Excellence and Delivery: Oversee consistent, high-quality service delivery by coordinating with dispatch and internal teams as needed. Proactively address service disruptions, ensure follow-through, and collaborate cross-functionally to enhance overall client satisfaction
Drive Account Health and Retention: Monitor account performance and client satisfaction, support retention efforts, and proactively identify and address potential risks to strengthen long-term client partnerships
Customer Service, Dispatch, and Team Support: Provide high-volume customer service support via phone and email assist with dispatch coordination, and support Fikes teams to ensure services are delivered accurately, professionally, and on time. Strong communications kills and responsiveness are essential in this role
Communication and Responsiveness Excellence: Act as a reliable, solutions-oriented liaison between customers and internal teams, ensuring inquiries, requests, and issues are handled efficiently, professionally, and with a customer-first mindset
Account Administration and Continuous Improvement: Maintain accurate and up-to-date client records, track service activity, gather and analyze customer feedback, and make recommendations to continuously improve service quality and the overall customer experience
Qualification
Required
5+ years of experience in the petroleum sector
7+ years in a customer-facing role (customer success, support, or account management is ideal)
Excellent communication skills and a knack for connecting with people
Strong problem-solving skills and attention to detail
Great at juggling multiple priorities and working independently
Excellent written and verbal communication abilities
Strong organizational skills and attention to detail
Ability to prioritize and manage multiple tasks simultaneously
Problem-solving mindset and a proactive approach to challenges
Benefits
10 Paid Holidays
Flexible Time Off
401(k) Company Match
Health, Dental, and Vision Insurance
HSA and FSA
Disability & Occupational Accident Insurance
Company-Paid Life Insurance Policy
Employee Assistance Program (EAP)
World-class paid training program for you to learn the skills for long term career success.
Company
OWL Services
OWL Services offers design, installation, and maintenance for petroleum and electric charging infrastructure.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Greg Ergenbright
Chief Executive Officer
Charles Desfosses
Founder WildcoPES
Recent News
Private Equity Wire
2025-03-26
Company data provided by crunchbase