Amazon · 2 days ago
Sr. Customer Solutions Manager - Technical, Amazon Leo
Bellevue, Washington, USA
Full-time
Hybrid
Senior Level
$154K/yr - $208K/yr
5+ years expAmazon is a leading company focused on increasing global broadband access through its Amazon LEO initiative. They are seeking a Customer Solutions Manager to serve as the primary contact for enterprise B2B clients, ensuring they maximize the value of satellite connectivity solutions across their operations and digital transformation initiatives.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
No H1B
U.S. Citizen Only
Responsibilities
Serve as the trusted advisor and primary point of contact for assigned enterprise accounts across retail, media, energy, manufacturing, and other B2B sectors
Build and maintain strong relationships with key stakeholders, from IT and operations teams to C-suite executives
Conduct regular business reviews to assess customer satisfaction, usage patterns, and growth opportunities
Develop deep understanding of industry-specific challenges and align our connectivity solutions to their strategic business objectives
Working with our Service Delivery Team, guide customers through onboarding, implementation, and optimization of LEO satellite services for their specific use cases (remote operations, IoT connectivity, backup communications, etc.)
Collaborate with Technical Account Managers and engineering teams to troubleshoot technical issues and ensure service quality across customer locations
Educate customers on network capabilities, coverage areas, latency characteristics, and best practices for their industry applications
Translate complex technical concepts into business value propositions relevant to each industry vertical
Identify expansion opportunities within existing accounts, including new locations, use cases, and business units
Monitor customer health metrics and proactively address risks to retention
Drive product adoption and utilization to maximize customer ROI and operational efficiency
Develop success plans tailored to each customer's unique requirements, industry challenges, and deployment scenarios
Understand industry-specific connectivity needs (e.g., remote retail locations, media broadcasting, offshore energy platforms, distributed manufacturing facilities)
Identify how satellite connectivity enables digital transformation, operational efficiency, and business continuity
Stay current on industry trends, regulatory requirements, and competitive landscape
Develop industry-specific use cases and success stories to demonstrate value
Partner with Product, Engineering, and Operations teams to advocate for customer needs
Provide customer feedback to inform product roadmap and service improvements
Coordinate with the Network Operations Center (NOC) for service delivery and incident management
Work with Sales and Marketing on case studies, testimonials and reference opportunities
Qualification
Required
Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients
5+ years of experience in customer success, account management, or technical consulting roles serving enterprise B2B customers
5+ years of experience working with technical products and aligning with technology sales
5+ years of experience working with enterprise clients in one or more target industries (retail, media, energy, manufacturing, logistics, etc.) for a technology product or service
Strong understanding of technology, telecommunications, cloud networking, or enterprise connectivity solutions
Proven track record of managing complex enterprise customer relationships and driving business outcomes
Experience with CRM systems and customer success platforms
Willingness to travel up to 30% for customer meetings, site visits, and industry events
Preferred
5+ years of experience in the satellite, cloud networking, telecommunications, or enterprise technology industry
Knowledge of LEO satellite systems, IoT connectivity, cloud or edge computing solutions
Experience serving customers with distributed operations, remote locations, or global footprints
Understanding of industry-specific applications (POS systems, SCADA, media transmission, supply chain management)
Familiarity with SLA management and enterprise service delivery frameworks
MBA or advanced technical degree
Benefits
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-01-22
2026-01-22
2026-01-22
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