LearnUpon · 2 days ago
Priority Customer Success Manager (Spanish Bilingual)
Salt Lake City
Full-time
Hybrid
Entry Level
1+ years expLearnUpon is looking for a Spanish Bilingual Priority Customer Success Manager to join their team. The role involves managing customer queries and ensuring a positive customer experience while supporting accounts in both the US and LATAM regions.
Corporate TrainingE-LearningSoftware
Responsibilities
Triage and respond to customer queries in a timely way in both English and Spanish
Focus every interaction with customers on the results they need from LearnUpon and how we can help them discover, deliver, measure and materialize those results
Provide a LearnUpon customer experience consistent with our values
Communicate on behalf of the team with other team’s including Product, Sales, etc ensuring team priorities are communicated and the feedback loop back to the team is complete
Proactively reach out at scale:
Brainstorm in group discussions around outreach campaigns
Take lead on tasks related to outreach initiatives
Work on team projects that deliver consistent improvement to our practice and directly impact the company’s bottom line
Provide support internally and externally:
Work with the Priority team management to keep the team on track with goals/targets
Identify opportunities for customers to expand the value they get from LearnUpon
Develop a personal career path that includes continuous learning
Qualification
Required
Full professional fluency in both Spanish and English (written and verbal)
Ability to maintain motivation and positivity in a fast-paced, changing environment
At least one year experience in a Customer Success Team or equivalent role
Strong drive for results, while retaining a focus on consistently delivering a great customer experience
Collaborative working practice and a strong focus on open communication, ensuring that customers needs and opportunities are clear across the business
Get-it-done mindset: not afraid to roll up your sleeves, find and research a creative solution or share ideas around improvements
Excellent communication skills, attention to detail, and the skill of dealing with ambiguity
Aptitude and curiosity learning new technologies
Proficiency using Salesforce or a similar CRM system
Creative and analytical thinker with strong problem-solving skills
Experience working cross functionally with a team spanning multiple time zones
Preferred
Experience of working in the learning space (e-learning, edtech, or learning management)
Experience with Planhat or a similar CSP tool
Benefits
Competitive salary and company ESOP.
Comprehensive private health insurance scheme and 401k.
25 days Paid Time Off + 1 annual company wellness day off.
Work in a fun and supportive environment with regular team events.
Excellent career progression - take LearnUpon where you think it can go.
Company
LearnUpon
LearnUpon offers a cloud-based Learning Management System that helps businesses train their employees, partners, and customers.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$56.74MKey Investors
Summit Partners
2020-10-20Private Equity· $56M
2016-03-23Series Unknown
2014-01-17Seed· $0.74M
Leadership Team
Brendan Noud
Co-founder and CEO
Des V. Anderson
Co-Founder & CTO
Recent News
2025-11-21
Silicon Republic
2025-11-20
2025-11-19
Company data provided by crunchbase