Tier 1 Help Desk jobs in United States
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Insight Global · 5 hours ago

Tier 1 Help Desk

positionRichmond, VA
timeContract
remoteHybrid
seniorityNew Grad, Entry Level
money$17/hr - $17/hr

Insight Global is looking for a Tier 1 Help Desk resource to support a local state client. This role involves creating, updating, and resolving level I incidents and service requests, as well as triaging and escalating high priority incidents to the appropriate support team.

EmploymentHuman ResourcesRecruitingSales
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H1B Sponsor Likelynote

Responsibilities

Logging into the call center telephone queue on a rotating basis, Monday-Saturday
Using ManageEngine Service Desk Plus for incident and service request management
Active Directory Account Management, including password changes, account unlocks, group membership
Customer Queuing System, including account management and general troubleshooting
Okta Account Management, including account management and general troubleshooting
Customer Service Center, including client specific software, OS, and hardware general troubleshooting
Customer Call Center, including client specific software, OS and hardware general troubleshooting
Headquarters Support, including client specific software, OS, and hardware general troubleshooting
Reviewing Splunk live dashboards and reporting possible network degradations
Triaging high priority incidents in preparation for escalation
Escalating high priority incidents to the correct support groups
Creating applicable support documentation for publishing to the knowledge base
General understanding of G-Suite applications and Microsoft Office
General understanding of IP and DNS related incidents

Qualification

Okta Account ManagementActive Directory ManagementManageEngine Service Desk PlusMicrosoft Office SuiteCustomer ServiceTroubleshooting SkillsCommunication Skills

Required

High School degree or equivalent
Demonstrate ability to communicate effectively orally and in writing
Must be able to function independently and with little supervisory attention
Demonstrate ability to apply logical skills while troubleshooting
Working knowledge of Microsoft Office Suite
Working knowledge of research and evaluation techniques

Preferred

Prior Okta experience (highly preferred)

Company

Insight Global

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Insight Global provides top talent and staffing solutions that help job seekers find careers in healthcare, finance, IT, and government.
dateFounded in 2001
location
Atlanta, Georgia, USA
people-size1001-5000 employees
web-link
https://insightglobal.com/

H1B Sponsorship

Insight Global has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (281)
2024 (164)
2023 (75)
2022 (17)
2021 (3)
2020 (2)

Funding

Current Stage
Late Stage
Total Funding
unknown
2010-07-01Acquired

Leadership Team

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Jared Streppa
President Of Company’s Technology Division
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Recent News

Maryland Daily Record
Staffing services firm signs lease with Baltimore Peninsula
2025-09-26
citybiz
Baltimore Peninsula Signs 15,600-Square-Foot Lease With Insight Global
2025-09-25
PR Newswire
Insight Global Releases 2025 Employee Sentiment Report Highlighting Urgent Need for Better Onboarding and Workplace Culture
2025-09-23
Company data provided by crunchbase