Mercantile Bank Limited · 1 day ago
Customer Relationship Management (CRM) Analyst
Wyoming, MI
Full-time
Hybrid
Entry, Mid Level
2+ years expMercantile Bank is a community-focused financial institution in Wyoming, MI, seeking a Full-Time Customer Relationship Management (CRM) Analyst to join their dynamic team. The role involves designing and administering a new CRM system, optimizing its capabilities, and enhancing customer engagement across the bank.
BankingFinancial ServicesPersonal Branding
Responsibilities
Work with Jack Henry to design and onboard a new CRM system to Mercantile Bank
After onboarding, be the Administrator for the bank's new CRM System, Synapsys
Optimize system capabilities and train staff to ensure the system's full functionality is utilized
Partner with the vendor on upgrades and rollouts
Monitor CRM performance, troubleshooting data and workflow issues, and developing insightful reports and dashboards to inform business decisions
Provide training and support to end-users, ensuring they leverage the full functionality of the CRM system
Coordinate with Jack Henry vendor support for seamless upgrades and feature rollouts
Promote compliance with regulatory standards
Participate in cross-functional projects aimed at enhancing the overall customer experience
Qualification
Required
2+ years of experience working with CRM systems, preferably in a financial institution
Bachelors' Degree
Strong understanding of customer relationship management principles and banking operations
Excellent communication, problem-solving and organizational skills
Ability to travel to Mercantile locations throughout the state as needed
Ability to manage multiple priorities and work independently or in a team environment
Preferred
Experience with Jack Henry Core Systems (e.g. SilverLake, Symitar) and Jack Henry EWF
Prior experience administering CRM or similar systems including user management, configuration and system maintenance
Experience collaborating on teams using Agile practices including sprint planning and backlog refinement
Benefits
Competitive compensation
Bonus opportunities
Best-in-class benefit options
Minimum of 3 weeks' vacation
Sick time
11 paid holidays
Generous 401k match of 5%
Company paid life insurance
Tuition reimbursement
IVF and adoption assistance
Zero-interest loans for fitness equipment and business attire
Discounted bank services
Employee stock purchase plan
529 savings plans
Health savings accounts
Flexible spending accounts
Legal protection
Exceptional training and development opportunities
Encouragement to connect with community through volunteer opportunities
Company
Mercantile Bank Limited
Mercantile Bank Limited emerged as a new commercial bank to provide efficient banking services and to contribute socio-economic development of the country.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Mati Ul Hasan
Managing Director
Recent News
Business - Dhaka Tribune
2026-01-20
2026-01-02
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